Karina Gerofle

Led front-of-house and office operations, managing reception, bar, and runner teams, recruiting and training staff while maintaining continuous 24/7 service and confidential client relations.

Reconciled supplier records and processed high-volume invoices using Sage200 and SAP, managed cash receipts and payment runs, and supported month-end and year-end financial preparations.

Managed reception duties, staff rotas and calendars, office facilities and supplies, and supported finance tasks including invoice entry into Sage200 and SAP to ensure smooth office and financial operations.

Delivered customer-focused sales and CRM-driven outreach, managed dispatches and packaging, and maintained client contact for commercial follow-up and service excellence.

Performed sales and customer service duties in a boutique retail environment, supporting store goals and client engagement.

Supported luxury footwear sales in the men's department, delivering customer service and product expertise to meet sales targets.

Managed click-and-collect operations, updated parcel systems, allocated locker locations, captured customer feedback, and resolved hardware and process issues to maintain service continuity.

Activities and societies: Coursework included music creation, demos distribution, event promotion, and project management.

Completed a BA (Hons) in Music International with training in project management, event promotion, contract negotiation, and online marketing applied to musical practice.

Completed a short course in songwriting to develop composition and lyric-writing skills.

Completed a BTEC National Diploma in Music Performance focusing on practical performance skills and music industry preparation.

Studied GNVQ Business providing foundational knowledge in business practices and administration.

Participated in a student exchange program focused on Music and African American Studies.