Ambreen Zafar
@ambreenzafar
HR professional focused on recruitment, employer branding, and client relations.
What I'm looking for
I am an outgoing HR and customer-service professional with experience in recruitment, employer branding, and B2B client management at a major Pakistan–Abu Dhabi joint venture.
In HR, I led end-to-end recruitment for functional, field, and outsourced staff, maintained 100% compliance in recruitment documentation, and developed talent pipelines for critical roles.
I managed employer branding activities, university engagement, and inclusive hiring initiatives such as the People with Disability Hiring Project, while partnering with vendors and cross-functional teams to improve HR processes.
In commercial operations, I negotiate B2B contracts, build long-term client relationships, coordinate delivery and service quality with operations and supply chain teams, and ensure compliance with HSE and regulatory requirements.
Experience
Work history, roles, and key accomplishments
Assistant Customer Service Manager
Pak-Arab Oil Refinery
Mar 2025 - Present (7 months)
Manage B2B industrial and commercial sales, negotiating contracts and service agreements to drive sustainable revenue growth while ensuring timely LPG delivery and high customer retention.
Assistant HR Business Partner
Pak-Arab Oil Refinery
Apr 2021 - Mar 2025 (3 years 11 months)
Led end-to-end recruitment and onboarding for functional, field, and outsourced staff, maintained 100% recruitment documentation compliance, and drove employer branding and inclusive hiring initiatives.
Education
Degrees, certifications, and relevant coursework
University of the Punjab
Master of Public Administration, Public Administration
Grade: CGPA: 3.82
Completed a Master of Public Administration with a CGPA of 3.82, focusing on public policy and administrative practices.
Lahore College for Women University
Bachelor of Science (Hons.), Public Administration
Grade: CGPA: 3.11
Earned a BS (Hons.) in Public Administration with a CGPA of 3.11, covering public sector governance and administrative studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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