Open to opportunities

Amber Goodwin

@ambergoodwin1

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Support and Implementation Specialist with expertise in ERP systems.

South Africa

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What I'm looking for

I am looking for a role that values collaboration, offers opportunities for professional growth, and allows me to leverage my technical skills to enhance client satisfaction.

I am a dedicated Support and Implementation Specialist with over 5 years of experience in ERP systems, particularly within the Microsoft Dynamics 365 environment. My academic background in Computer Science has equipped me with a strong foundation in algorithms, database structures, and software engineering. I am committed to enhancing organizational efficiency through technical expertise and collaborative teamwork.

Throughout my career, I have successfully led ERP implementation tasks, managed Business Central infrastructure operations, and improved data accuracy for inventory and customer management. My proactive approach to problem-solving has allowed me to identify and resolve critical system issues, ensuring reliable performance for clients. I also prioritize client-focused support solutions, enhancing user experience and satisfaction.

Experience

Work history, roles, and key accomplishments

Implementation & Support Specialist

Fintech Group Zimbabwe

Sep 2024 - May 2025 (8 months)

Led ERP implementation tasks and provided client support within the Microsoft Dynamics 365 environment, demonstrating strong technical problem-solving abilities. Managed Business Central infrastructure operations including BACPAC exports/imports, vendor database restoration, and BC 17 upgrades, ensuring system reliability and performance.

Microsoft Dynamics 365 ERP Systems Functional Testing Technical Documentation Inventory Management Azure

Website Administrator

UrbanGurusoftheSouth

Nov 2022 - Aug 2024 (1 year 9 months)

Managed and maintained website infrastructure, implementing security measures such as firewalls and message encryption to protect sensitive data and prevent security breaches. Led content management initiatives, reviewing web content, links, and design to provide timely updates and enhancements that improved user engagement by 25%.

Content Management Website Security HTML Digital Collaboration Technical Writing

Technical Support Intern

Nyaradzo Group

Jan 2020 - Sep 2022 (2 years 8 months)

Supported front-end development of applications as an Easipol administrator, demonstrating strong attention to detail and technical problem-solving abilities. Collaborated with the development team to design and maintain the company website, improving user experience and functionality.

Front End Developer Easipol Administration HTML C++Java Technical Documentation Problem Solving

Education

Degrees, certifications, and relevant coursework

Africa University

Bachelor of Science, Computer Science

Specialized in theoretical foundations of information technology and computation with focus on algorithms, database structures, software engineering, and project management.