At Arksoft, I support, maintain, and enhance a business-critical web-based ERP system used by a national packaging company.
I'm the primary contact for gathering client requirements through regular Microsoft Teams meetings, translating business needs into practical system improvements, and demonstrating completed functionality for feedback. I coordinate priorities with internal stakeholders and directors while managing multiple concurrent projects.
I investigate and troubleshoot software issues, escalating where appropriate to keep operations running efficiently.
I develop and optimise SQL queries and operational reports, build reliable Telerik Reporting outputs, and deploy updates and fixes through Azure Pipelines while maintaining system stability. I hold Advanced and National Diplomas in Information Technology from Nelson Mandela University, both completed Cum Laude with a major in Software Development.
