Open to opportunities

Tanya Mashiri

@tanyamashiri

Message

Support and Implementation Specialist experienced in Microsoft Dynamics 365 and ERP optimization.

Zimbabwe

Message

What I'm looking for

I seek a mid-level role delivering ERP implementation and support (Microsoft Dynamics 365 / Business Central), improving system reliability, documentation, and client outcomes within collaborative teams.

I am a Support and Implementation Specialist with 4+ years' experience in ERP systems, website administration, and technical documentation, skilled in Microsoft Dynamics 365 and Business Central. I led ERP implementations, managed Business Central infrastructure (including BACPAC exports/imports and BC 17 upgrades), and improved data accuracy by 15% while reducing onboarding time by 20%.

I develop reproducible infrastructure documentation, conduct functional testing of credit notes, payment journals and revenue recognition, and implemented website security protocols that reduced vulnerability incidents by 40% and improved user engagement by 25%. I thrive in client-focused teams, applying emotional intelligence and professional communication to deliver reliable, measurable IT solutions.

Experience

Work history, roles, and key accomplishments

Technical Support Intern

UrbanGurus of the South

Jan 2020 - Dec 2020 (11 months)

Supported front-end development and assisted site administration, implementing security measures (firewalls, message encryption) to protect sensitive data and prevent breaches. Applied HTML, C++, and Java to enhance digital solutions and documented technical processes to aid staff training.