Open to opportunities

Jerry Meinger Obando Bustos

@jerrymeingerobandobu

Message

Hospitality property manager with 17+ years driving guest satisfaction.

Costa Rica

Message

What I'm looking for

I’m looking for a hospitality role where I can lead property operations end-to-end—managing reservations, guest experience, and owner communications—while using Opera PMS and CRM systems to improve efficiency and service quality.

I’m a hospitality and property management professional with 17+ years of experience in Costa Rica, specializing in rental unit operations, reservations, concierge support, and tour sales. I coordinate cross-functional teams, manage rental unit portfolios, and focus on delivering consistently exceptional guest experiences.

I’ve built strong operational control through hands-on work with Opera PMS, reservation management systems, and CRM platforms—handling group bookings, availability, owner communications, guest inquiries, occupancy calendars, maintenance tracking, and billing. I’m customer-focused, organized, and confident communicating across English and Spanish in high-volume luxury resort environments.

Experience

Work history, roles, and key accomplishments

Property Manager

Reserva Conchal

Sep 2017 - Aug 2021 (3 years 11 months)

Oversaw day-to-day operations for a rental unit portfolio in a luxury gated resort community. Coordinated with hospitality and housekeeping, managed rental records and owner communications, and tracked maintenance, occupancy, and billing across multiple units.

Property Management Opera PMS Reservations Management CRM Platforms Owner Relations Maintenance Coordination Occupancy Calendars Rental Records

Administrative Assistant

Reserva Conchal

Jun 2017 - Sep 2017 (3 months)

Supported rental department operations with documentation, reporting, and internal coordination. Handled data entry and client record management using office productivity tools.

Administrative Support Data Entry Reporting Client Management Coordination Documentation

Condominium Reservations Agent

Reserva Conchal

Jun 2016 - Jun 2017 (1 year)

Processed condominium rental reservation requests by managing availability and owner preferences. Confirmed bookings and handled inquiries through phone, email, and the CRM system.

Reservation Management Availability Management CRM Platforms inquiry handling

Beach Club Concierge

Reserva Conchal

Mar 2015 - May 2016 (1 year 2 months)

Managed common areas and delivered personalized service to residents and resort guests. Coordinated activity scheduling and vendor arrangements to enhance the guest experience.

Concierge Services Guest Relations Customer Service

Tour Sales Agent

Arenas Adventures

Jan 2015 - Mar 2015 (2 months)

Promoted and sold adventure tours and excursions to resort guests. Maintained sales records and client information in the internal booking system.

Tour Sales Sales Records Internal Booking Systems

Telephone Operator (AYS)

Hotel JW Marriott Guanacaste

Dec 2014 - Jan 2015 (1 month)

Handled guest call routing, requests, and internal communications for a luxury Marriott property. Ensured accurate handling of inbound calls and timely coordination within the hotel.

Routing Hospitality Phone Operations Internal Communications Customer Service

Reservations Agent (Groups)

Westin Golf Resort & Spa Playa Conchal

May 2011 - Oct 2014 (3 years 5 months)

Managed group and corporate incentive bookings using Opera PMS and the hotel reservation system. Coordinated room blocks, handled BEOs and billing, and served as the main liaison between sales, front office, and event planning teams.

Opera PMS BEO Management

Family Concierge Receptionist

Hotel Paradisus Playa Conchal

Dec 2010 - May 2011 (5 months)

Provided front-desk and concierge services within the Family Concierge premium program. Assisted guests with service needs and supported a smooth arrival and onsite experience.

Front Desk Reception Concierge Services Customer Service

Sales Concierge (High Tide)

Hotel Paradisus Playa Conchal

Jun 2010 - Dec 2010 (6 months)

Served as an in-resort point of sale representative for the High Tide by Arenas experiences program. Supported guest purchasing of resort activities and assisted with program-related inquiries.

Point of Sale Guest Service Upselling Program Support

Guide & Sales Representative

Hotel Paradisus Playa Conchal

Jun 2007 - Jun 2010 (3 years)

Conducted guided experiences and sold resort activity packages directly to hotel guests. Delivered strong guest communication and upselling in a high-volume resort environment.

Upselling Customer Service Resort Activity Coordination