ALAmbar Lopez
@ambarlopez
Customer support professional with a passion for operational efficiency.
United StatesWhat I'm looking for
I am a dedicated customer support professional with over three years of experience in managing customer interactions and enhancing operational efficiency. My journey has been marked by a commitment to excellence in customer service, where I consistently resolved over 100 tickets daily with a swift turnaround of 24-48 hours. My proficiency in Zendesk administration has allowed me to implement automated responses and optimize ticket routing, significantly boosting productivity and customer satisfaction.
In my most recent role as a Junior Operations Associate at Co—Star Astrology Society, I collaborated closely with Product and Engineering teams to streamline QA testing and address user-reported bugs. This experience honed my technical understanding and problem-solving skills, enabling me to personalize communication styles and interpret emotional cues effectively. I am also fluent in Spanish, which enhances my ability to connect with a diverse customer base.
Beyond my professional experience, I have actively engaged in volunteer work, cultivating connections with nonprofits and facilitating dialogues on critical social issues. I believe in the power of communication and collaboration to drive positive change, and I am committed to continuous professional development in the field of customer service.
Experience
Work history, roles, and key accomplishments
Volunteer
ThirdSpace Volunteer
Mar 2025 - Present (3 months)
Cultivated connections by exploring collaborations with nonprofits for community network development. Developed communication skills through facilitating dialogue across diverse social backgrounds.
Junior Operations Associate
Co—Star Astrology Society
Jan 2023 - Present (2 years 5 months)
Navigated virtual customer interactions by interpreting emotional cues and personalizing communication styles to optimize customer satisfaction. Partnered with Product and Engineering teams to streamline QA testing, addressing and resolving user-reported bugs to enhance product quality. Refined Zendesk administration with automated responses and strategically routing tickets to maximize efficiency
Office Manager
Co—Star Astrology Society
Nov 2022 - Present (2 years 7 months)
Strategically digitized inventory systems and developed standard operating procedures (SOPs) to improve organizational processes. Leveraged digital communication platforms and robust documentation systems, including Slack and Google Services, to enhance internal operations.
Operations Manager
Village Wholehearted School
Apr 2021 - Present (4 years 2 months)
Optimized transparency through regular updates of public curriculum pages and digital resource libraries. Orchestrated seamless communication by producing biweekly comprehensive newsletters and implemented robust inventory and curriculum tracking systems for virtual school materials.
Senior Explainer
New York Botanical Garden
Feb 2020 - Present (5 years 4 months)
Facilitated mentor-mentee connections through proactive communication and targeted program support. Optimized visitor experiences by delivering precise, responsive information across multiple platforms.
President
Gender and Sexualities Alliance
Jan 2017 - Present (8 years 5 months)
Delivered impactful public presentations addressing critical LGBTQ+ social justice issues. Facilitated dialogues that challenge systemic barriers and promote cross-community understanding.
Education
Degrees, certifications, and relevant coursework
University at Albany
Child Development Associate, Child Development
Completed coursework in child development.
Fordham University
Environmental Science, Environmental Science
Studied environmental science.
Availability
Location
United StatesAuthorized to work in
Job categories
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