Matthew MustoMM
Open to opportunities

Matthew Musto

@matthewmusto

Experienced and product focused professional

United States

What I'm looking for

Looking for a role that leverages my leadership skills and passion for delivering exceptional support, with opportunities for growth and development in a dynamic and fast-paced environment.

As a seasoned support management professional, I have a proven track record of building and maintaining strong client relationships, driving partner satisfaction, and leading high-performing support teams. With a passion for delivering exceptional support, I leverage my leadership skills to drive operational excellence and ensure client satisfaction.

Throughout my career, I have developed a unique ability to juggle multiple tasks in parallel, change direction when necessary, and maintain a deep understanding of systems and operations for both B2B and B2C products. My experience in managing multiple accounts, resolving issues, and ensuring client satisfaction has equipped me with the skills to spearhead UX and support initiatives for new partnership programs.

I am dedicated to driving revenue growth, enhancing brand visibility, and creating strategic partnerships with key clients. With a strong background in customer success, I am confident in my ability to contribute to enhancing customer relationships and satisfaction through direct interactions.

Experience

Work history, roles, and key accomplishments

FL
Current

Volunteer

Friends of Nutley Public Library

Apr 2023 - Present (2 years 2 months)

Aided a non-profit organization dedicated to the improvement of Nutley’s library. Assisted in the Summer Reading Program, Semi-Annual Book Sale, and author Meet and Greets.

ME

Senior Partnership Agent

Melio

Apr 2021 - Jan 2023 (1 year 9 months)

Spearheaded UX and support initiatives for new partnership programs with major clients like Shopify, Capital One, and Clover. Developed and maintained strategic partnerships with key clients, driving revenue growth and enhancing brand visibility.

TA

Senior Provider Support

Talkspace

Jan 2019 - Apr 2021 (2 years 3 months)

Oversaw frontline communications with medical providers, providing onboarding and both technical and interpersonal support. Co-created a cross-department task force to track and resolve app bugs.

BO

Customer Success Associate

Bombas

Jan 2017 - Jan 2019 (2 years)

Contributed to enhancing customer relationships and satisfaction through direct interactions. Tracked and reported shipping issues to the product team, leading to faster resolution times and improved customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Matthew hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Browse remote talent

Tech stack

Software and tools used professionally

Interested in hiring Matthew?

You can contact Matthew and 90k+ other talented remote workers on Himalayas.

Message Matthew

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Matthew Musto - Volunteer - Friends of Nutley Public Library | Himalayas