MMMatthew Musto
@matthewmusto
Product focused professional with experience in client relationship management and operations.
United StatesWhat I'm looking for
As a seasoned support management professional, I have a proven track record of building and maintaining strong client relationships, driving partner satisfaction, and leading high-performing support teams. With a passion for delivering exceptional support, I leverage my leadership skills to drive operational excellence and ensure client satisfaction.
Throughout my career, I have developed a unique ability to juggle multiple tasks in parallel, change direction when necessary, and maintain a deep understanding of systems and operations for both B2B and B2C products. My experience in managing multiple accounts, resolving issues, and ensuring client satisfaction has equipped me with the skills to spearhead UX and support initiatives for new partnership programs.
I am dedicated to driving revenue growth, enhancing brand visibility, and creating strategic partnerships with key clients. With a strong background in customer success, I am confident in my ability to contribute to enhancing customer relationships and satisfaction through direct interactions.
Experience
Work history, roles, and key accomplishments
Volunteer
Friends of Nutley Public Library
Apr 2023 - Present (2 years 2 months)
Aided a non-profit organization dedicated to the improvement of Nutley’s library. Assisted in the Summer Reading Program, Semi-Annual Book Sale, and author Meet and Greets.
Senior Partnership Agent
Melio
Apr 2021 - Jan 2023 (1 year 9 months)
Spearheaded UX and support initiatives for new partnership programs with major clients like Shopify, Capital One, and Clover. Developed and maintained strategic partnerships with key clients, driving revenue growth and enhancing brand visibility.
Senior Provider Support
Talkspace
Jan 2019 - Apr 2021 (2 years 3 months)
Oversaw frontline communications with medical providers, providing onboarding and both technical and interpersonal support. Co-created a cross-department task force to track and resolve app bugs.
Customer Success Associate
Bombas
Jan 2017 - Jan 2019 (2 years)
Contributed to enhancing customer relationships and satisfaction through direct interactions. Tracked and reported shipping issues to the product team, leading to faster resolution times and improved customer satisfaction.
Administrative Assistant
AOL
Jul 2011 - Jan 2017 (5 years 6 months)
Performed data entry, scheduling, and circulation of corporate communication. Ensured compliance with data protection procedures.
Education
Degrees, certifications, and relevant coursework
Matthew hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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