Open to opportunities

Amaya Bryant

@amayabryant

Customer service leader and software engineering graduate who turns complex issues into calm, tech-enabled customer experiences.

Pakistan

Message

What I'm looking for

I’m looking for a role where I can own customer experience end-to-end, resolve escalations confidently, and use my software skills to support users. I want a team that values clear communication, accuracy, and continuous improvement.

I’m a customer service professional with 5+ years on the front lines of retail, including leadership experience managing escalations and customer experience. I bring a steady, policy-driven approach to real-time issue resolution—especially when situations are stressful or disputed.

Across store operations, I’ve owned front-end workflows end-to-end: training new hires on service standards, leading counter operations, and managing cash office reconciliation with accuracy. I’ve also supported inventory and high-traffic periods by reorganizing merchandise, handling backstock, and keeping POS operations running smoothly.

Alongside my customer service background, I build with a software engineering foundation. I’ve completed internships as a Software Engineer Intern, designing automation in C# and .NET, building server-side applications in Java and Spring Boot, and creating automated regression tests—while translating technical changes for non-technical stakeholders.

Experience

Work history, roles, and key accomplishments

Inbound Expert

Target

May 2025 - Oct 2025 (5 months)

Unloaded, scanned, and sorted incoming merchandise while maintaining backroom accuracy standards. Replenished assigned sections and supported customers with product questions and item locations.

Receiving Operations Scanning Replenishment Item Location Support

Seasonal Team Member

JOANN Fabrics

Mar 2025 - May 2025 (2 months)

Supported front-end and inventory operations during store closures with increased customer volume tied to markdowns and liquidation. Operated POS for high-volume purchases, returns, and exchanges while providing on-the-fly product knowledge across textiles and seasonal décor.

POS Front End Operations Inventory Operations Product Knowledge Textiles

Quality Assurance & Software Intern

GE Aerospace

May 2024 - Aug 2024 (3 months)

Built and maintained server-side applications in Java and Spring Boot supporting client warranty portals. Created automated regression tests and led weekly reverse-mentoring sessions for emerging technologies.

Java Spring Boot Regression Testing Mocha Chai JavaScript SQL Reverse Mentoring

Software Engineer Intern

Trew LLC

Jan 2024 - May 2024 (4 months)

Designed and built a custom C#/.NET automation tool to reduce manual effort. Supported client-facing applications by translating technical changes into clear explanations for non-technical stakeholders and produced client documentation using drawing and graphics tools.

C .NET Automation Tools client support Technical Communication Autocad GIMP Inkscape Documentation

Front-End Lead / Guest Advocate

Target

Apr 2021 - Jan 2024 (2 years 9 months)

Managed front-end store operations and resolved customer issues in real time while applying store policy. Trained new hires and handled end-to-end Starbucks counter operations, including daily cash office reconciliation and safe balancing.

Customer Service Active Listening Fraudulent Return Handling Store Safe Balancing Cash Advance Preparation Starbucks Counter Operations Corporate Trainer

Mixed Reality Undergraduate Researcher

University of Georgia – VEL Laboratory

Jun 2023 - Jul 2023 (1 month)

Developed cross-platform mixed reality applications in Unity and C# to address research problems. Collaborated with researchers to adapt solutions to specific needs and presented findings to both technical and non-technical audiences.

Unity C Mixed Reality Cross Platform Development Research Collaboration Technical Presentations

Closing Expert (Seasonal)

Target

Oct 2020 - Mar 2021 (5 months)

Reorganized merchandise across the sales floor and serving areas to support increased sales. Resolved customer item-location requests and provided cashier/backstock support during high-traffic periods.

Customer Item Location Support Cashier Backstock Support High Traffic Support