Open to opportunities

Amaresh Tilyal

@amareshtilyal

Message

Customer support representative dedicated to enhancing customer satisfaction.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated Customer Support Representative with over 8 years of experience in providing exceptional service and support to customers. My journey began at Smiles.ai, where I honed my skills in managing customer inquiries, returns, and exchanges, consistently achieving high satisfaction ratings. I believe in building strong relationships with customers, ensuring their needs are met with professionalism and care.

Currently, I am with GRT Engineering Services, where I have taken on a variety of responsibilities, from resolving technical issues to maintaining accurate customer records using CRM software. My proactive approach has led to improved processes and enhanced customer experiences. I thrive in collaborative environments, working closely with cross-functional teams to ensure timely resolutions and customer delight.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

GRT Engineering Services Pvt Ltd

Jan 2018 - Present (7 years 5 months)

Responded to customer inquiries via phone, email, and chat, addressing questions and concerns while assisting with product information and technical issues. Resolved customer complaints promptly, maintaining accurate records using CRM software and collaborating with cross-functional teams to ensure timely resolution. Managed overdue balances, corresponded with customers, and maintained AR tracking

CRM Software Microsoft Excel Customer Support Problem Solving Data Entry Communication Accounts Receivable Collections

Customer Service Associate

Smiles.ai, Abita Innovation Pvt Ltd

Aug 2013 - Jan 2018 (4 years 5 months)

Delivered outstanding customer service, assisting with returns, exchanges, and refunds while educating customers on product features and benefits. Managed order taking, verified product availability, and created/finalized invoices using Xero, ensuring accurate financial transactions. Coordinated shipments, interacted with the accounting department for payment processing, and maintained client prof

Xero COAT Ops Customer Service Order Management Invoicing Client Management Communication

Education

Degrees, certifications, and relevant coursework

BLDEA College of Engineering and Technology

Bachelor of Engineering, Electrical and Electronics Engineering

Studied Electrical and Electronics Engineering at BLDEA College of Engineering and Technology, affiliated with Visvesarayya Technological University Belagavi. Gained foundational knowledge and practical skills in the field.