At 99BY MOZILLA PROPERTIES (NIGERIA), I delivered customer support through calls, email, and online systems, responding to inquiries and service requests.
I handled follow-ups and complaints by identifying customer needs, providing solutions, and working toward timely issue resolution. I also supported online sales by answering product and service inquiries.
I onboarded six team members, contributing to improved team performance, and supported customer retention. My experience includes customer service operations, CRM, order processing, and live chat and email support.
