Amarachi Sunday

I’m a highly organized, detail-oriented Executive Virtual Assistant with experience in administrative support, customer service, front desk operations, and office administration. I focus on keeping day-to-day work running smoothly through clear communication and strong record-keeping.

In my Customer Service Support role at NairaTrader Prop Firm, I handled customer inquiries via email, live chat, and phone, helping clients with account-related questions and issue resolution. I maintained accurate customer records using CRM tools, escalated complex issues appropriately, and prepared reports to support administrative operations while maintaining high customer satisfaction.

Earlier experience includes Front Desk Officer work at Sandtex Paint, where I greeted visitors professionally, scheduled meetings, and managed office calendars while handling phone calls, emails, and correspondence. As a Receptionist at Wisestars School, I managed administrative tasks, responded to parents and visitors, scheduled appointments, coordinated meetings, and prepared documents with organized filing systems. I also supported customers as a Sales Representative at Berah Jewelry Store by assisting with product selection, processing transactions, and maintaining strong customer relationships.

I bring hands-on skills in managing calendars, emails, appointments, data entry and record keeping, internet research, and document preparation. I’m proficient with Microsoft Office, Google Workspace, Trello, Canva, Slack, and CRM management—and I’m passionate about helping businesses improve productivity through efficient administrative support and exceptional client service.