Open to opportunities

Amarachi Pamela Udeh

@amarachipamelaudeh

Message

Detail-oriented virtual assistant helping firms convert leads with confident remote support.

Nigeria

Message

What I'm looking for

I’m seeking project-based or ongoing remote support during U.S. Central Time, focused on client outreach, scheduling, document follow-up, and CRM-driven pipeline work—where I can work independently, meet SLAs, and maintain confidential records with precision.

I’m a highly organized Virtual Assistant with proven remote experience supporting consultants and professional service firms through phone and email outreach, document follow-up, and client communication. I’m known for reliability and discretion, and I work independently within structured deadlines.

In lead and sales support roles, I’ve handled high-volume outbound calling and qualification workflows, ensuring strict SLA timelines and maintaining zero backlog. I assess eligibility and readiness, update CRM pipelines accurately, and consistently meet KPIs for call volume, qualification, and engagement.

I also bring strong administrative and customer support capability—managing calendars and inboxes, organizing digital records, and creating branded PDFs with Adobe tools. With hands-on experience using CRM platforms like HubSpot, Zendesk, Intercom, and Freshdesk, I’m ready to deliver smooth, professional client experiences during U.S. business hours (CT).

Experience

Work history, roles, and key accomplishments

Current

Lead Qualification Specialist

Current

PPG

Jan 2026 - Present (6 months)

Conducted high-volume outbound and follow-up calls to pre-qualify leads and support sales conversion by assessing eligibility, interest, and readiness. Managed lead status in CRM and maintained zero-backlog coverage within SLA timelines while meeting KPIs.

Outbound Calling Lead Qualification Sales Pipeline Management CRM SLA KPIs Active Listening

Current

Virtual Assistant

Current

Sugarcoat_Meraki

Jan 2023 - Present (3 years 6 months)

Provided remote virtual assistant support by conducting professional outreach to collect documents, confirm appointments, and handle inquiries. Managed scheduling with Google Calendar and Calendly, organized digital records, and created branded documents and PDFs using Adobe tools.

WhatsApp Outreach Documents Appointment Scheduling Google Calendar Calendly File Organization Adobe Acrobat Confidentiality

Sales Representative & Cold Caller

Cliqueprize

Oct 2025 - Dec 2025 (2 months)

Executed high-volume cold calls to generate leads and drive customer acquisition, qualifying prospects based on needs, budget, and readiness. Updated CRM with call outcomes, maintained zero-backlog lead contact within SLA timelines, and handled objections to move prospects through the funnel.

Cold Calling Outbound Calling Lead Generation Lead Qualification Objection Handling CRM Pipeline Management

Customer Support Trainee

Digital Winch

Feb 2025 - Apr 2025 (2 months)

Trained to handle user support tickets and work with CRM platforms, practicing professional written communication and escalation documentation. Supported simulated customer outreach and case resolution processes.

Customer Support CRM HubSpot Freshdesk Written Communication

VA/Admin Trainee

Dexa Institute

Jan 2025 - Feb 2025 (1 month)

Gained foundational experience in administrative assistance, virtual communication, and file management. Performed inbox triage and follow-up procedures tailored for small business operations.

Administrative Assistance File Management