Amarachi Orji
@amarachiorji1
I deliver customer support, CRM accuracy, and client engagement across SaaS, consulting, and telecommunications.
NigeriaWhat I'm looking for
I'm currently the first point of contact for customers at Al-Resalah Consultancies & Training Ltd, managing inquiries, follow-ups, onboarding support, and client relationships for 200+ business clients and prospects. I also coordinate 50+ client meetings each month while maintaining accurate customer records.
Previously, at Ezrillee Solutions Ltd, I maintained 100% CRM data accuracy, scheduled 150+ customer consultations and demos per quarter, and improved customer engagement and demo bookings by 40%. At MTN Nigeria, I managed 400+ customer interactions per quarter and improved CRM reporting accuracy by 25% through accurate documentation.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Al-Resalah Consultancies & Training Ltd
Jan 2026 - Present (7 months)
Serve as the first point of contact for customers, responding to inquiries and providing timely support. Maintain accurate records and escalate complex concerns to ensure effective resolution.
Customer Support & CRM Specialist
Ezrillee Solutions Ltd
Sep 2024 - Dec 2025 (1 year 3 months)
Responded to customer inquiries through email and digital channels, updated CRM records, and managed customer communication to ensure positive experiences. Achieved 100% CRM data accuracy and improved engagement by 40%.
Engaged customers to understand needs and recommend telecommunications solutions. Managed 400+ customer interactions per quarter and improved CRM reporting accuracy by 25%.
Education
Degrees, certifications, and relevant coursework
Enugu State University of Science and Technology
Bachelor of Science, Economics
Bachelor of Science in Economics from Enugu State University of Science and Technology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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