At Remedial Health, I streamlined order fulfillment from placement through delivery for Sales Associates and Account Managers. I processed customer orders within 24 hours and resolved complex complaints within 24–48 hours, achieving a 100% issue resolution rate.
I also converted potential leads into long-term clients through strategic follow-up, delivered empathetic product support, and coordinated with Procurement to maintain accurate inventory records.
Previously at Alerzo Nigeria, I guided new users through product manuals and technical specifications, resolved product and service complaints, and maintained cloud-based CRM and database records after every interaction. My proactive web-chat and email follow-ups improved post-purchase support, customer trust, and service adoption.
I'm fluent in English, Igbo, and Hausa, and I bring hands-on experience with Zoho, HubSpot, Zendesk, Microsoft 365, Google Workspace, and remote customer communication.
