Amarachi Orji

Customer Support and Administrative Virtual Assistant supporting business with structured systems, organized workflows, and responsive customer communication.

Businesses often struggle with overflowing inboxes, unorganized CRMs, and scattered task management. I step in to maintain structure, accuracy, and consistency so teams can focus on growth.

Here’s how I contribute:

• Customer support via Zendesk, Intercom, Freshdesk & HubSpot

• Timely email and live chat responses

• CRM updates and data accuracy maintenance

• Inbox and calendar organization

• Workflow management using ClickUp, Asana, Trello & Notion

• Process documentation and basic SOP creation

• Basic automation using Zapier & Make

Results I’ve Contributed To:

✔ Responded to 40–60+ customer inquiries weekly while maintaining professional and consistent communication

✔ Maintained 95–99% CRM data accuracy through structured updates and detailed logging

✔ Helped reduce support backlog by organizing tickets and prioritizing urgent issues

✔ Assisted in documenting recurring processes to improve workflow consistency

✔ Supported team coordination by keeping task boards updated and organized.

I focus on reliability, organization, and clear communication ensuring that operations remain structured and customer interactions stay professional.

If you’re building a team and need dependable support to maintain order and consistency, feel send a message outlining your current workflow challenges.