Open to opportunities

Amarachi Nvene

@amarachinvene

Message

Experienced professional focused on operations, problem-solving, and continuous improvement.

Nigeria

Message

What I'm looking for

I seek an operations role where I can apply process improvement and problem-solving skills within a collaborative, growth-oriented team.

I am an experienced operations-focused professional with a strong emphasis on problem-solving, process improvement, and delivering dependable results. I bring practical experience in managing operational tasks, supporting teams, and driving incremental improvements to workflows.

I prioritize clear communication, reliability, and collaborative work to meet organizational goals. I seek to apply my skills in operations and process optimization while continuing to learn and contribute measurable value.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Unknown

Delivered remote administrative and operational support, managing calendars, email triage, and virtual client interactions to streamline workflows.

Remote Work Calendar Management Email Management CRM Time Management

Customer Service Rep

Unknown

Handled customer inquiries and complaints via phone and email, maintained customer satisfaction metrics, and resolved issues to improve retention.

Customer Support Complaint Resolution Phone Support Email Support CRM

Chargeback Analyst

Unknown

Investigated and disputed chargebacks, analyzed transaction data, and reduced merchant losses through evidence-driven representments and process improvements.

Chargeback Management Dispute Resolution Fraud Detection Transaction analysis Financial Reconciliations