Open to opportunities

Adewunmi Edun

@adewunmiedun

Message

Detail-oriented operations and customer service professional skilled in digital tools and process improvement.

Nigeria

Message

What I'm looking for

I seek a role where I can apply digital proficiency and customer service skills to streamline operations, support users, and contribute to measurable efficiency gains.

I am a detail-oriented operations and customer service professional with hands-on experience in virtual assistance, project coordination, and IT support. I have helped transition clients to new digital systems, conducted needs assessments, resolved technical bottlenecks, and delivered training and user support that improved adoption and reduced operational delays.

During an operations internship I provided technical support, managed email systems, and used data analysis to optimize workflows, increasing efficiency by 20% and reducing delays by 30%. I am passionate about problem-solving, clear communication, and driving operational success in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Operations Intern

Touch and Pay Technologies

Jan 2022 - Jan 2024 (2 years)

Led digital transition projects for health-sector clients, conducting needs assessments, training end-users, and resolving implementation bottlenecks that reduced operational delays by 30% and improved workflow efficiency by 20%.

User Training Technical Support Workflow Optimization Data Analysis Customer Service Troubleshooting Communication

Education

Degrees, certifications, and relevant coursework

Yaba College of Technology

Computer Science

2022 - 2024

Activities and societies: Operations Intern at Touch and Pay Technologies; assisted in client needs assessments, training, support, and workflow optimization.

Completed a Computer Science program while interning in operations, contributing to digital system transitions and user training for clients.