Open to opportunities

Amaowo Robert

@amaoworobert

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Accomplished Operations Manager with expertise in enhancing efficiency.

Nigeria

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What I'm looking for

I am seeking a role that fosters growth, values operational excellence, and emphasizes team collaboration.

I am an accomplished Operations Manager with over 9 years of experience in enhancing operational efficiency and managing complex financial and customer service functions in the banking sector. My proficiency in staff training, procurement, process optimization, and financial transaction oversight has allowed me to significantly improve operational performance and customer satisfaction.

Throughout my career, I have successfully enhanced team efficiency by 35% and reduced operational errors by 15% through structured training sessions. Implemented innovative document management systems that improved retrieval times by 40% and cut procurement costs by 10%. My commitment to maintaining high operational reliability is evident in my management of cash and ATM operations, achieving a 99% uptime rate and a 95% accuracy in financial reporting.

Experience

Work history, roles, and key accomplishments

Current

Head (Non-Financial Transactions Unit)

Current

First Bank of Nigeria Limited

Jul 2015 - Present (10 years)

Trained staff to enhance work skills and product knowledge, achieving a 35% increase in team efficiency and a 15% reduction in operational errors. Managed procurement of branch assets, utilities, and daily consumables, reducing procurement delays by 20% and cutting costs by 10%.

Staff Training Product Knowledge Procurement Document Management Workflow Optimization Customer service management Regulatory Compliance Task Delegation

Volunteer (Monitoring & Evaluation)

Family Health International, FHI 360

Oct 2014 - Present (10 years 9 months)

Volunteered in monitoring and evaluation activities. Contributed to data collection and analysis for health programs.

Monitoring Evaluation Data Collection Data Analysis Program Support Reporting Community Engagement

Financial Advisor

First Bank of Nigeria Insurance

Mar 2014 - Present (11 years 4 months)

Provided financial advisory services to clients. Assisted in understanding insurance products and making informed decisions.

Financial Advisory Insurance Sales Product Knowledge Financial Planning Customer Service Relationship Building Sales Risk Assessment Policy Management

Customer Service Advisor

Engicost Limited

Jul 2013 - Present (12 years)

Served as a customer service advisor. Handled customer inquiries and provided support for services.

Customer Service Inquiry Resolution Customer Support Communication Problem Solving Data Entry Record keeping Service Delivery Customer Relationship Management Administrative Support

News Reporter/Correspondence (Intern)

The Sun Newspaper

Feb 2010 - Present (15 years 5 months)

Worked as an intern news reporter and correspondent. Assisted in gathering news and writing articles.

News Reporting Journalism Content Writing Research Interviewing Communication Editing Media Relations Storytelling Public Relations

Head (Financial Transactions Unit)

Firstbank of Nigeria Limited

Supervised all cash unit activities, ensuring accurate handling of transactions and improving cash management efficiency by 25%. Maintained the security of sensitive information, decreasing data breaches by 40% through enhanced security protocols and compliance measures.

Cash Management Financial Reporting Data Security Money Transfer Operations Treasury Management Regulatory Compliance Financial Performance Optimization

Head (Customer Service Unit)

First Bank of Nigeria Limited

Provided comprehensive information about the Bank’s products and services, increasing product adoption by 15% and enhancing customer engagement. Addressed inquiries and resolved complaints efficiently, improving customer satisfaction scores by 20% and reducing complaint resolution time by 25%.

Customer Service Product Knowledge Customer Satisfaction Regulatory Compliance Problem Solving Communication Client Relationship Management

Team Lead, Financial Unit (Automated Teller Machine Custodian)

First Bank of Nigeria Limited

Ensured cash sufficiency for ATMs by closely monitoring and managing cash levels, maintaining a 99% uptime rate and reducing cash shortages by 25%. Investigated and resolved ATM and e-channel errors, achieving a remarkable resolution rate and minimizing operational disruptions.

ATM Management Cash Management Error Resolution Troubleshooting E Channel Cash Replenishment Downtime Minimization

Head (Financial Transactions Unit)

First Bank of Nigeria Limited

Supervised all cash unit activities, ensuring accurate handling of transactions and improving cash management efficiency by 25%, which resulted in a significant decrease in discrepancies and operational issues. Maintained the security of sensitive information, decreasing data breaches by 40% through enhanced security protocols and compliance measures, ensuring the protection of customer and compan

Cash Management Financial Reporting Data Security Money Transfer Operations Treasury Management Regulatory Compliance Error Resolution ATM Management

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

B.A. Linguistics & Communication Studies, Linguistics & Communication Studies

Studied Linguistics & Communication Studies at the University of Port Harcourt, Rivers State. Gained foundational knowledge in language, communication theories, and their practical applications.

University of Washington

Certificate, Leadership Management in Health

Completed a Leadership Management program at the University of Washington, Seattle, focusing on global health leadership. Developed skills in managing health initiatives and teams.

USAID Bureau on Global Health, Global Health eLearning Center

Certificate, M&E Essentials

Completed M&E Essentials training through USAID Bureau on Global Health, Global Health eLearning Center. Focused on fundamental monitoring and evaluation principles.

Global Health eLearning Center

Certificate, M&E Frameworks for HIV/AIDS Programs

Completed M&E Frameworks for HIV/AIDS Programs through the Global Health eLearning Center. Focused on developing and implementing monitoring and evaluation frameworks specific to HIV/AIDS programs.

SAGIF Training Consult

Certificate, General Health & Environment (HSE)

Completed General Health & Environment (HSE) training through SAGIF Training Consult. Gained knowledge in health, safety, and environmental principles.