Victoria Patten
@victoriapatten
Experienced administrative professional with a strong customer service background.
JamaicaWhat I'm looking for
I am a dedicated administrative professional with over 20 years of experience in customer service and office administration. My journey began as a Customer Service Representative and has evolved into a role as a Ward Clerk in the Outpatient Department at Andrews Memorial Hospital. I pride myself on my exceptional communication and interpersonal skills, which have allowed me to effectively collaborate with healthcare teams to deliver quality patient care.
Throughout my career, I have honed my organizational and time management skills, ensuring that I can efficiently handle multiple responsibilities. My experience includes managing patient databases, coordinating medical appointments, and providing administrative support to executive committees. I am currently pursuing an Associate degree in Business Administration, which further enhances my ability to contribute to any organization I join.
Experience
Work history, roles, and key accomplishments
Ward Clerk
Andrews Memorial Hospital
Jan 2016 - Jan 2023 (7 years)
Managed daily receptionist duties and provided customer service in the Outpatient Department. Maintained patient databases and coordinated with nursing staff to ensure quality patient care. Assisted in arranging patient transfers and collaborated with various departments.
Administrator and Customer Service Representative
Jamaica Independent Schools’ Association (JISA)
Oct 2004 - Jan 2016 (11 years 3 months)
Performed receptionist duties and assisted in planning conferences and events. Managed accounts payable and receivable, prepared cheques, and provided administrative support to the Executive Committee.
Accounts Payable Clerk
Fullers Enterprise Ltd
Nov 1999 - Oct 2004 (4 years 11 months)
Managed accounts payable processes including cheque writing, invoice coding, and customer account monitoring. Ensured compliance with financial policies and prepared daily financial transactions.
Customer Service Representative
The Adoption Board – National Youth Service
Jan 1996 - Feb 1997 (1 year 1 month)
Scheduled appointments for Adoption Officers and assisted clients with information regarding the adoption process, ensuring a supportive and informative experience.
Education
Degrees, certifications, and relevant coursework
Trench Town Polytechnic College
Associate of Science, Business Administration
2023 -
Currently pursuing an Associate degree in Business Administration.
Institute of Practical & Academics Studies
1999 - 2001
National Youth Service
Certificate, Customer Service
1996 - 1997
Grade: Distinction
Completed a certificate in Receptionist Training and Customer Service Representative.
Binns Business College
1994 - 1995
Tivoli Comprehensive High
High School Diploma, General Education
1991 - 1993
Completed CXC examinations with various subjects.
Horizon Park All Age
1982 - 1990
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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