Amani Sapp
@amanisapp
Resilient legal and policy professional with expertise in compliance and operations.
What I'm looking for
I am a resilient legal and policy professional with a Bachelor’s degree in Political Science (Business Management concentration) from Spelman College and currently pursuing a Master of Jurisprudence in Cybersecurity and Technology Risk Management at Florida State University. I bring eight years of experience across legal, governmental, market business, and administrative roles.
My background includes preparing complex disciplinary cases, conducting regulatory and environmental reviews, and supporting disaster recovery documentation for government agencies. I have contributed to trade compliance projects at KPMG and delivered high-volume customer support in remote call center roles.
I excel at case and records management, legal research, stakeholder consultation, and cross-agency collaboration, and I frequently use Microsoft 365, Google Workspace, compliance software, and CRM tools to maintain accuracy and meet deadlines. I also mentor and train new team members and coordinate hearings, depositions, and multi-party meetings.
I value integrity, loyalty, and diligence, and I seek opportunities where I can apply my regulatory, analytical, and program-management skills to support public-sector resilience, compliance, and operations while continuing professional growth in technology risk and cybersecurity policy.
Experience
Work history, roles, and key accomplishments
Call Center Representative II
IME-Remote
Apr 2025 - Aug 2025 (4 months)
Handled 50–100 inbound calls per day using CRM software, resolved technical and service issues, and consistently met call quality, average handle time, and customer satisfaction targets; trained new hires to improve team performance.
Government Operations Consultant II
Florida Department of Commerce
Nov 2024 - Feb 2025 (3 months)
Conducted environmental reviews and technical evaluations for disaster recovery projects to ensure federal and state compliance, tracked multiple concurrent projects, and coordinated with local, state, federal, and tribal offices.
Voter Research Assistant
Leon County Supervisor of Elections
Sep 2023 - Oct 2024 (1 year 1 month)
Processed voter registrations and mail ballot requests, performed quality control on records, handled constituent inquiries, and supported early voting and post-election activities to maintain accurate voter rolls.
Supported trade compliance projects by applying trade laws, managing trade data and documentation, and collaborating with teams to deliver work products within timelines and quality standards.
Regulatory Specialist II
State of Florida
Apr 2021 - Aug 2021 (4 months)
Prepared and managed complex healthcare disciplinary litigation materials, conducted legal research, drafted complaints and discovery, maintained case inventories, and coordinated hearings and depositions for attorneys.
Choice Counseling Specialist
Automated Health Systems
Jan 2021 - Apr 2021 (3 months)
Counseled Medicaid enrollees on plan choices and benefits, handled sensitive inquiries in a high-volume call center, and managed calls professionally to meet response and service standards.
Maintained product freshness and sanitation, managed customer orders and bakery displays, resolved customer complaints, and handled transactions while upholding store standards during the COVID-19 pandemic.
Nonprofit Intern
Lupus Foundation of America
Jan 2020 - Apr 2020 (3 months)
Supported patient outreach, coordinated educational events, managed sponsorship paperwork and materials, and performed clerical tasks using Google Workspace.
Legislative Intern
Georgia Legislative Black Caucus
Jan 2020 - Apr 2020 (3 months)
Researched legislation including SB 288, managed social media, supported committee research, performed administrative duties, and assisted in constituent communication and bill tracking.
Legislative Intern
Georgia State Senate
Jan 2019 - Apr 2019 (3 months)
Transcribed committee meetings, managed social media, assisted with legislative research and administrative tasks, and tracked legislation and calendars for the office.
Mayoral Intern
Office of Mayor Andrew Gillum
Jun 2015 - Aug 2015 (2 months)
Handled media and public relations inquiries, planned meetings, prepared conference rooms, and maintained departmental organizational documentation.
Legal Intern
Law Offices of Mutaquee Akbar
Jun 2014 - Aug 2014 (2 months)
Managed files and calendars, handled reception duties, scanned and organized documents, and supported attorneys and paralegals with administrative tasks.
Education
Degrees, certifications, and relevant coursework
Florida State University
Master of Jurisprudence, Cybersecurity and Technology Risk Management
2024 -
Pursuing a Master of Jurisprudence in Cybersecurity and Technology Risk Management beginning August 2024.
Spelman College
Bachelor of Arts, Political Science
2016 - 2020
Completed a Bachelor of Arts in Political Science with a Business Management & Organization concentration, awarded December 2020.
James S. Rickards High School
High School Diploma, International Baccalaureate
2012 - 2016
Completed High School Diploma through the International Baccalaureate program with HL Psychology and SL Philosophy.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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