Amani Sapp

Handled 50–100 inbound calls per day using CRM software, resolved technical and service issues, and consistently met call quality, average handle time, and customer satisfaction targets; trained new hires to improve team performance.

Conducted environmental reviews and technical evaluations for disaster recovery projects to ensure federal and state compliance, tracked multiple concurrent projects, and coordinated with local, state, federal, and tribal offices.

Processed voter registrations and mail ballot requests, performed quality control on records, handled constituent inquiries, and supported early voting and post-election activities to maintain accurate voter rolls.

Supported trade compliance projects by applying trade laws, managing trade data and documentation, and collaborating with teams to deliver work products within timelines and quality standards.

Prepared and managed complex healthcare disciplinary litigation materials, conducted legal research, drafted complaints and discovery, maintained case inventories, and coordinated hearings and depositions for attorneys.

Counseled Medicaid enrollees on plan choices and benefits, handled sensitive inquiries in a high-volume call center, and managed calls professionally to meet response and service standards.

Researched legislation including SB 288, managed social media, supported committee research, performed administrative duties, and assisted in constituent communication and bill tracking.

Transcribed committee meetings, managed social media, assisted with legislative research and administrative tasks, and tracked legislation and calendars for the office.

Pursuing a Master of Jurisprudence in Cybersecurity and Technology Risk Management beginning August 2024.

Completed a Bachelor of Arts in Political Science with a Business Management & Organization concentration, awarded December 2020.

Completed High School Diploma through the International Baccalaureate program with HL Psychology and SL Philosophy.