Open to opportunities

Keziah Jackson

@keziahjackson

Public policy program analyst specializing in regulatory compliance, risk assessment, and data-driven case recommendations.

United States

Message

What I'm looking for

I’m looking to apply policy analysis and regulatory compliance expertise to improve program outcomes, reduce risk, and deliver clear, defensible recommendations. I value cross-functional collaboration and roles where my reports and findings directly support legal or administrative decisions.

I’m a public policy professional with a Master of Arts in Public Policy and 5+ years of state government experience. I interpret and apply state and federal regulations to child welfare programs, managing complex caseloads involving abuse, neglect, foster care, and permanency planning.

I produce analytical reports and recommendations used in legal and administrative decision-making, conducting investigations, risk assessments, and compliance reviews. I’m trusted to coordinate with judges, attorneys, schools, medical providers, and community organizations—presenting findings through court testimony and written reports while mentoring others on policy interpretation and best practices.

Experience

Work history, roles, and key accomplishments

Current

Social Services Specialist III

Current

Georgia Department Of Family & Children Services

Jan 2021 - Present (5 years 5 months)

Interpreted and applied state and federal regulations governing child welfare programs, managing complex caseloads involving abuse, neglect, foster care, and permanency planning. Conducted investigations, risk assessments, and compliance reviews, producing analytical reports and presenting findings through court testimony.

Regulatory Compliance Case Management Risk Assessment Report Writing Stakeholder Engagement

Customer Service Representative

Afni

Jan 2019 - Jan 2021 (2 years)

Resolved complex customer issues while maintaining compliance and documentation standards in a high-volume environment. Managed sensitive information and met performance benchmarks through accurate case handling.

Customer Service Compliance Documentation Quality Assurance Performance Monitoring

Victim Advocate

Crisis Center Of Russell County

Jan 2018 - Jan 2019 (1 year)

Coordinated crisis response, including safety planning and resource referrals, to support vulnerable populations. Partnered with community organizations to connect clients with needed services and assistance.

Crisis Response Stakeholder Engagement Case Review Program Support