Open to opportunities

Amanda Williams

@amandawilliams4

Reservations and hospitality manager at Saving Grace, managing Wild Wellness bookings, payments, logistics and client campaigns.

South Africa

Message

At Saving Grace, I provide virtual admin and hospitality services, alongside guitar lessons and childcare. For Wild Wellness, I manage reservations, emails, invoices, payments and logistics, and use ZOHO CRM to handle Facebook responses and add prospective clients to campaigns.

Previously, I managed reservations for five properties at DCC Hotel Group and supported event administration at Coastline Group Events. At A Kings View Guesthouse, I managed day-to-day operations across multiple properties, including reservations, payments, staff and guest services.

Experience

Work history, roles, and key accomplishments

Current

Freelance Administrator

Current

Saving Grace

Jan 2024 - Present (2 years 9 months)

Provided a range of services including virtual admin work, hospitality management, guitar lessons, and childcare. Managed reservations, emails, invoices, payments, and logistics for Wild Wellness.

Administrative Skills Time Management IT Proficiency People Management Planning Organizational Skills Customer Service Zoho CRM

Venue Manager

Heart Of Abalone

Sep 2023 - Dec 2023 (3 months)

Managed venue operations for abalone tours, including bookings, guest welcome, payments, tastings, and shop sales. Assisted with invoices and payments on Xero Accounting.

Customer Service Booking Management Sales Xero Inventory Management

Events Management Assistant

Coastline Group Events

Dec 2021 - Sep 2023 (1 year 9 months)

Provided office admin support for various events, assisted with event applications, created presentations and posters, managed budgets and suppliers, and assisted onsite.

Administrative Skills Microsoft Office Event Management Budget Management Supplier Management

Reservations Manager

DCC Hotel Group

Oct 2022 - Jun 2023 (8 months)

Managed central reservations for 5 properties, handling enquiries, making bookings, sending invoices, and following up on payments. Prepared monthly booking summaries and trained new staff.

Reservations Nightsbridge RoomRaccoon Customer Service Invoicing Corporate Trainer Spreadsheets

Reservationist FOH/Aupair

Auberge Burgundy Guesthouse

Dec 2020 - Nov 2021 (11 months)

Processed reservations, handled payments and reconciliation, conducted site walk-arounds, managed inventory, and oversaw the restaurant. Also cared for the owners' children twice a week.

Reservations Hotelier Customer Service Inventory Control Reconciliations Childcare

Guest House Manager

A Kings View Guesthouse

Jun 2018 - Apr 2020 (1 year 10 months)

Managed multi-site operations of 3 properties, including staff management, reservations, payments, inventory, and guest relations. Handled marketing and social media updates.

Multi Site Management Staff Management Reservations Nightsbridge Inventory Control Guest Relations Marketing Social Media

Head Teacher

Rainbow Kids Day-care

May 2017 - Jun 2018 (1 year 1 month)

Planned and taught daily lessons to a class of 16 children aged 2-4, supervised children, handled first aid, and managed administrative processes.

Teaching Lesson Planning Child Supervision First aid Administration Conflict Resolution

Front of House Coordinator

Phillips & Wegerle

Jun 2014 - Apr 2017 (2 years 10 months)

Managed reception area, handled client enquiries, processed daily banking and invoicing, and performed general admin duties including filing and binding financial statements.

Customer Service Reception Banking Invoicing Administrative Skills report creation