@amandauser18
I resolve customer, technical, and financial account issues accurately.
United StatesI'm managing daily collections, disbursements, account reconciliation, and student payment questions as a Campus Cashier at El Paso Community College.
I've also provided first-level help desk support and processed military pay and government administrative cases, backed by a Computer Science degree and 15+ years of customer service experience.
Work history, roles, and key accomplishments
El Paso Community College
Jan 2026 - Present (8 months)
Manage daily financial collections and disbursements including cash, check, and credit card payments. Balance receipts, reconcile accounts, and prepare bank deposits.
Clint Independent School District
Jan 2019 - May 2019 (4 months)
Provided first-level technical support for staff and students. Diagnosed and resolved computer hardware and software issues remotely.
Handled 20-30 administrative cases weekly and scheduled client interviews. Processed and corrected military pay transactions.
Tatitlek
Nov 2015 - Apr 2016 (5 months)
Coordinated HR processes with unit commanders and administrative personnel. Conducted briefings for soldiers and families regarding HR procedures.
Processed military pay transactions including allowances and debt collections. Entered data into DJMS and DMO pay systems.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Computer Science
Bachelor's degree in Computer Science from Park University, completed in 2015.
Software and tools used professionally
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