Looking for a job

Esther Wilkinson

@estherwilkinson

Message

I keep payroll, financial records, and high-volume support operations accurate and moving.

United States

Message

What I'm looking for

I'm looking for a role where I can support accurate payroll, financial, or administrative operations, improve workflows, and collaborate across teams to resolve issues efficiently.

At California Polytechnic State University, I manage daily timekeeping and payroll processing, audit employee records, coordinate corrections, and support monthly approval cycles. I improve payroll accuracy and timeliness by resolving discrepancies, maintaining employee data, and keeping stakeholders on track.

I've also supported high-volume customer service at Peterson Academy and financial operations through remote bookkeeping, account reconciliation, and reporting. Across academic administration, banking, and customer support, I bring careful recordkeeping, clear communication, and practical workflow improvements.

Experience

Work history, roles, and key accomplishments

Current

Payroll Coordinator

Current

California Polytechnic State University

Apr 2025 - Present (1 year 5 months)

Manage daily timekeeping and payroll processing, ensuring accurate time entry, absence tracking, and compliance with organizational policies. Audit employee time records, process absences, and oversee monthly payroll approval cycles.

Payroll Processing Timekeeping Audit Employee records management Excel Google Workspace Quickbooks Online Data Entry Reporting Process Improvement Cross Functional Collaboration

Customer Support Specialist

Peterson Academy

Mar 2023 - Mar 2026 (3 years)

Managed high-volume support tickets using Zendesk, assisting customers with billing, subscriptions, and account access. Investigated and resolved billing discrepancies and account concerns using Stripe.

Zendesk Stripe Customer Support Ticket Management Troubleshooting Written Communication Slack Linear

Coordinator of Faculty Support

Colorado Christian University

Mar 2021 - Jul 2024 (3 years 4 months)

Managed remote coordination of course audits, evaluations, and faculty staffing processes across academic programs. Analyzed evaluation and feedback data to identify trends and support operational and quality improvement initiatives.

Coordination Data Analysis Training Workflow Improvement Records Management Cross Functional Collaboration

Bookkeeping

DHS Consulting Accounting

Jun 2020 - May 2023 (2 years 11 months)

Maintained financial records and reconciled accounts using QuickBooks. Managed accounts payable, identified and resolved discrepancies, and prepared journal entries.

Quickbooks Account Reconciliation Accounts Payable Journal Entries Financial Reporting Data Entry