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Amanda Strong

@amandastrong

Message

I am a strategic insurance underwriter driving process improvements and data-informed underwriting decisions.

United States

Message

What I'm looking for

I seek a role combining underwriting expertise, process improvement, and data-driven decision-making where I can lead cross-functional initiatives and drive enterprise-level operational improvements.

I am a strategic, data-driven insurance professional with 7+ years of experience in underwriting, process improvement, and cross-functional project leadership.

At The Hanover Insurance Group I led end-to-end rollouts of underwriting enhancements, managed cross-functional workstreams with Technology, Product, and Underwriting, and translated complex underwriting into clear, actionable insights for business and technical stakeholders. I create storytelling presentations, collaborate on dashboard development, and ensure adherence to data governance and security.

I have led training initiatives, conducted GLM and rating methodology reviews, contributed to product launches and market research, and earned Operations Excellence Awards along with multiple peer recognitions. I seek opportunities to drive enterprise-level process architecture and measurable operational transformation.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Analyst

Current

The Hanover Insurance Group

Oct 2023 - Present (1 year 10 months)

Spearheaded rollout of underwriting enhancements across Technology, Product, and Underwriting workstreams, delivering projects on time while ensuring regulatory alignment and enterprise data governance.

Process Improvement Project Management Data Governance Dashboard Development Power BI Excel Stakeholder Management Cross Functional Collaboration

Current

Executive Underwriter

Current

The Hanover Insurance Group

Jul 2020 - Present (5 years 1 month)

Led training programs and internal audits, reviewed GLMs and rating methodologies, and collaborated with Product, Actuarial, and Field Underwriting to launch new products and refine pricing strategy.

Underwriting GLM Rating Methodologies Training Regulatory Compliance Competitor Analysis Excel Data Analysis

Senior Underwriter

The Hanover Insurance Group

Mar 2020 - Jul 2020 (4 months)

Delivered new-hire training for the Howell Middle Market team and served as subject-matter expert for the Michigan PIP Reform roll-out, enabling underwriting readiness and process adoption.

Underwriting Training Subject Matter Expertise Process Improvement Cross Functional Collaboration Agent Relations

Underwriter

The Hanover Insurance Group

Jan 2018 - Mar 2020 (2 years 2 months)

Managed agent relationships and processed complex data to support underwriting decisions, contributed to procedural improvements and new-hire training.

Underwriting Risk Assessment Data Analysis Regulatory Compliance Excel Process Improvement