I'm looking for a 100% remote, async-friendly Operations Specialist or Coordinator role—ideally across CRM/Data Operations, Business Operations, or People Ops—where I can work autonomously in CET/EMEA hours. I'm excited to bring structure, clean data, and calm execution to a remote-first team as an individual contributor
Looking for a job
Amanda User
@amandasjoman
Operations & CRM Specialist at Dun & Bradstreet who restored accurate reporting by fixing a broken cross-functional workflow
AlbaniaWhat I'm looking for
Remote-ready Operations & CRM Specialist with 6+ years of Salesforce administration, KPI dashboard reporting, and cross-functional workflow optimization in global, English-speaking teams. Experienced in working autonomously across asynchronous environments to streamline processes, maintain data integrity, and manage end-to-end projects, scheduling, and onboarding. Based in CET (UTC+1) and open to 100% remote EMEA or global B2B contractor roles.
Experience
Work history, roles, and key accomplishments
Led an 11-person operations team, owning daily workflow delivery, capacity planning, and reporting. Built custom Salesforce dashboards and Power BI reports to track KPIs, SLAs, and capacity, and resolved a broken cross-functional workflow that skewed team metrics.
Managed ~20 complex B2B/data cases daily in Salesforce, ranking among top performers in volume and data accuracy. Analyzed workflow bottlenecks and authored process guidelines adopted across daily team routines.
Served as Single Point of Contact managing multi-month residential solar installation pipelines from scoping through technical delivery. Conducted technical site assessments and created 3D roof mappings for proposals and cost calculations.
Project Coordination
3D Solar Mapping
Site Assessment
Pipeline ManagementCustomer Relationship ManagementEducation
Degrees, certifications, and relevant coursework
DC
Digital Productivity, Office Tools & AI (Microsoft Copilot)
Diploma Course, Digital Productivity
Completed a diploma course in digital productivity, office tools, and AI, focusing on Microsoft Copilot.
CO
Continuous Improvement & Business Optimization
Diploma Course, Continuous Improvement
Completed a diploma course in continuous improvement and business optimization.
BC
Business English & International Communication
Diploma Course, Business English
Completed a diploma course in business English and international communication.
SO
Self-Leadership & Work Optimization
Diploma Course, Self-Leadership
Completed a diploma course in self-leadership and work optimization.
PI
Professional Communication & Customer Interaction
Diploma Course, Professional Communication
Completed a diploma course in professional communication and customer interaction.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Albania
SwedenSalary expectations
50k+ EUR
Social media
Job categories
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