Looking for a job

Raymond Lester

@raymondlester

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I improve processes, documentation, and user adoption across business and technology.

Sweden

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What I'm looking for

I'm looking for customer-facing technology roles in technical account management, customer success, implementation consulting, or solutions consulting, where I can combine analytical thinking, business acumen, and communication to drive meaningful results.

At Stora Enso, I analyze end-to-end processes across interconnected systems, resolve 30–60 operational exceptions daily, and turn complex workflows into clear documentation and actionable guidance. I also partner with business and technical teams to identify root causes and improve process continuity and data integrity.

Previously at Essity and Tesla, I built Power BI reporting and planning solutions, mapped processes, and supported adoption of operational improvements. My earlier Enterprise leadership experience strengthened my customer relationship, team development, and commercial decision-making skills, and I’m focused on helping organizations connect business needs, technology, and user adoption.

Experience

Work history, roles, and key accomplishments

Current

Documentation Specialist

Current

Stora Enso

Feb 2025 - Present (1 year 7 months)

• Analyze end-to-end business processes across multiple interconnected systems, investigating and resolving 30–60 operational exceptions daily to maintain process continuity and data integrity.

• Partner with business stakeholders, process owners, and technical teams to identify root causes of workflow issues and implement sustainable process improvements.

• Led analysis of a redundant export do

Operational Excellence Business Process Mapping Solution Adoption Project Coordination Process Improvement Knowledge Management Cross Functional Collaboration Celonis Requirements Gathering

Global Procurement Coordinator

Essity

Aug 2024 - Jan 2025 (5 months)

• Facilitated supplier onboarding and process improvement initiatives involving Procurement, Finance, Operations, and IT stakeholders.

• Conducted process mapping and requirements gathering workshops to identify inefficiencies, risks, and opportunities for standardization.

• Developed Power BI dashboards and operational reports that improved visibility into supplier performance, onboarding metri

Procurement Business Process Mapping Project Coordination Data Analysis Cross Functional Collaboration Power BI Stakeholder Management Requirements Gathering

Service Technician, Pre-Delivery Operations

Tesla

Jun 2020 - Oct 2022 (2 years 4 months)

• Implemented Excel and Power BI-based planning solutions that replaced manual scheduling processes and improved operational visibility.

• Developed reporting tools supporting workforce planning, capacity management, and operational performance tracking for a high-volume delivery operation.

• Collaborated with operational and technical stakeholders to identify process bottlenecks and improve wor

Solution Adoption Process Improvement Project Coordination Capacity Planning Automotive Operations Power BI Excel

Branch Manager

Enterprise

May 2017 - Feb 2020 (2 years 9 months)

• Directed daily branch operations with responsibility for revenue growth, customer satisfaction, operational performance, staffing, and profitability.

• Led, trained, and coached a team of employees while managing onboarding, performance development, and workforce planning.

• Built and maintained relationships with corporate and commercial customers, resolving escalations and delivering custome

Operational Excellence Sales Management Team Leadership and Management Data Driven Decision Making P&L Management and Financial Accountability

Assistant Branch Manager

Enterprise

Dec 2016 - May 2017 (5 months)

• Supported branch operations, customer relationship management, and team development activities.

• Contributed to a branch recognized as the region's top-performing location for ten consecutive months.

• Developed expertise in customer service, operational management, sales performance, and team leadership.

Customer Experience Sales Operations Upselling Customer Support Account Development

Sales Management Trainee

Enterprise

Jul 2016 - Dec 2016 (5 months)

• Achieved recognition as the region's top performer in sales and revenue.

• Drove a 32% increase in branch sales through a targeted customer program.

• Enhanced additional revenue by 19% through effective cross-sell execution.

Sales Sales Operations Salesforce CRM Analytics Sales Analysis Relationship Building