I support internal teams at Liberty Coal with day-to-day technical, administrative, and systems requirements, troubleshooting user issues to help reduce operational downtime.
Previously at Deloitte, I delivered IT and systems support for bespoke internal platforms and user environments. I handled incidents, system issues, access queries, user administration, configuration, and service-desk activities.
Across my work, I coordinate technical and business-process tasks, maintain organised support information, and contribute to process improvements that strengthen issue resolution.
I bring hands-on experience with Microsoft 365, Active Directory, Azure, SQL, Jira, and digital collaboration tools, alongside clear stakeholder communication and dependable service delivery.
