Amanda Ngcobo
@amandangcobo2
Sales Support and customer operations professional delivering accurate quotes, CRM data, and SLA-driven client success.
What I'm looking for
I’m a highly organised, detail-oriented Sales Support and Customer Operations professional with extensive experience supporting high-performing sales teams across telecommunications, IT, and customer service environments. I build dependable client outcomes through quote preparation, order management, CRM systems and sales data administration, and clear client communication—always meeting strict SLAs and deadlines.
In my recent Concentrix (Currys Campaign) customer advisor role, I handled high-volume UK retail queries, maintained accurate CRM records and interaction logs, and escalated delivery and product issues to improve customer satisfaction and retention. Earlier, as Founder & Director of Aylusa Projects Pty Ltd, I led end-to-end sales processes—quoting, proposals, order tracking, forecasting, and operational efficiency—by coordinating client requirements with internal teams and tightening reporting and administrative workflows.
Experience
Work history, roles, and key accomplishments
Founder & Director
Aylusa Projects Pty Ltd
Dec 2019 - Jun 2024 (4 years 6 months)
Managed end-to-end sales operations including quoting, client proposals, and order tracking. Coordinated client requirements with internal teams, maintained sales forecasts and reporting, and improved operational efficiency through stronger administrative processes.
Education
Degrees, certifications, and relevant coursework
University of KwaZulu-Natal
Bachelor of Business Administration, Business Administration
Earned a Bachelor of Business Administration from the University of KwaZulu-Natal.
University of KwaZulu-Natal
Postgraduate Diploma in Management, Management
Completed a Postgraduate Diploma in Management at the University of KwaZulu-Natal.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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