Open to opportunities

Amanda Mitchell

@amandamitchell

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Dedicated administrative professional with expertise in customer service.

Canada

Message

What I'm looking for

I am looking for a role that allows me to leverage my administrative skills while fostering a positive workplace culture and supporting team growth.

I am a dedicated administrative professional with extensive experience in customer service, client relations, and office management. My background includes managing daily workflows, coordinating schedules, and maintaining accurate records to support seamless operations in fast-paced environments. I am known for building strong relationships with clients, providing top-notch service, and handling inquiries and tasks with precision and efficiency.

Currently, I am pursuing a Business - Human Resources diploma to further develop my leadership and interpersonal skills. My experience as a Customer Service Representative and Medical Office Administrator has equipped me with the ability to handle high-volume calls, manage patient intake, and ensure efficient service delivery. I thrive in collaborative environments and am committed to fostering community involvement through my volunteer work.

Experience

Work history, roles, and key accomplishments

Current

Parent Council Member & Event Volunteer

Current

St. Nicholas Elementary School

Jan 2024 - Present (1 year 5 months)

Coordinated school events, engaged with community donors, and managed volunteer assignments, fostering community involvement. Developed skills in communication, event management, and team collaboration within a school setting.

Event Management Community Engagement Volunteer Management Communication Team Collaboration

Customer Service Representative

Skedaddle Humane Wildlife Control

Apr 2025 - Jun 2025 (2 months)

Handled high-volume inbound calls with empathy and efficiency, creating new customer accounts and coordinating technician schedules. Booked inspections and service appointments across multiple regions using Salesforce and internal tools.

Customer Service Salesforce Scheduling Communication Data Entry

Medical Office Administrator

Skinopathy – Get Skin Help Division

May 2021 - Aug 2023 (2 years 3 months)

Managed patient intake, scheduling, and accurate record-keeping for multiple physicians, ensuring efficient service and high patient satisfaction. Maintained organized and compliant patient records, performed data entry, and managed electronic medical systems.

Patient Intake Scheduling Record keeping Data Entry

Early Childhood Assistant

Private Home-Based Care

Apr 2019 - May 2021 (2 years 1 month)

Managed schedules, prepared meals, and created a safe, supportive environment for children’s social and emotional development.

Scheduling Child Development

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Diploma, Business - Human Resources

Currently pursuing a Business - Human Resources diploma to further develop leadership and interpersonal skills.

Centennial College

Diploma, Medical Office Administration

Grade: 4.3 GPA

Graduated with a 4.3 GPA, certified in Microsoft Office and medical terminology. Managed patient intake, scheduling, and accurate record-keeping for multiple physicians, ensuring efficient service and high patient satisfaction.