Amanda Gurung

Assisted the Director of Maintenance and other managers to ensure maintenance standards were achieved and sustained. Monitored and analyzed budgets and productivity of maintenance operations, providing administrative support to all departments. Reviewed daily, weekly, and monthly maintenance reports to identify issues, recommend solutions, and ensure implementation.

Assisted in planning and coordinating schedules for Service Technicians and Subcontractors. Built and maintained relationships with colleagues across various departments, coordinating with management, subcontractors, and residents for maximum efficiency. Created proposals and reports, and executed procedures accordingly.

Assisted Covered Entities, 340B Administrator Personnel, and CVS Stores in the Central region with 340B-related issues. Managed terminations, tasks, projects, integrations, and communications efficiently.

Analyzed and trained duties across various hotel roles including GM, Controller, and F&B Management. Assisted the hotel with projects and change initiatives.

Performed duties of Operations Manager, Account Manager, Hotel Controller, and AGM, overseeing inventory and Food and Beverage operations. Assisted in managing budgets and P/L, while fostering a positive working culture. Managed payroll and coordinated schedules for over 50 employees.

Nominated and performed duties as the YesICan! Radisson Trainer for all Professional Staff.

Managed social media outlets, loyalty programs, and CSM programs, analyzing and implementing positive changes. Assisted all operations including cleaning, laundry, and F&B duties. Handled HR duties such as payroll, hiring, and disciplinary actions.

Served as MOD for Front Desk, Night Audit, and Housekeeping, managing up to 30 employees and 20-30 interns per trimester. Coordinated with management to meet property goals and objectives, communicating performance and disciplinary actions. Investigated employee and guest accidents and conducted meetings.

Supervised Front Desk and Housekeeping Departments, overseeing students and professional staff. Inspected cleaned rooms for standard cleanliness and assisted all operations including cleaning, laundry, and front desk duties. Created incentives for teams and provided excellent customer service.

Supervised Guest Service Agents and Interns, while performing GSA/NA tasks. Analyzed and reported discrepancies to management, and produced new activities and assignments for interns.

Managed the Campus Connection Club program, implementing new strategies to increase membership by 50% and revenue by over 300% within a fiscal year.

Handled guests from pre-registration to post-stay with ultimate excellence and confidentiality of personal information. Assessed customer matters, oversaw interns, and handled cash and transactions with accuracy.

Gained experience in Front Desk, Night Audit, Housekeeping, and Banquets operations.

Received and handled patient information with prescription, preparing medication for patients with accuracy. Managed stock inventory and assisted patients with excellent customer service.

Managed the After Ministries Program, executing weekly lesson plans for over 30 children aged 3-11. Created budgets, maintained expenses, and promoted the program to families. Recruited, oversaw, and approved hours for volunteer credit.

Pursued a Master of Business Administration, focusing on advanced business principles and management strategies. Developed expertise in various aspects of business operations and leadership.

Completed a Bachelor of Science in Hotel and Lodging Management with a concentration in Cruise Line Management. Gained comprehensive knowledge of hospitality operations, including specialized insights into the cruise industry.