Casey DeLong

Responsible for night audit operations, ensuring accurate financial transactions and guest satisfaction during overnight shifts. Managed front desk activities and resolved guest inquiries to maintain smooth hotel operations.

Managed operations for a 322-unit property, handling move-in/move-out logistics, lease renewals, and resident communication. Optimized renewal offers using rental data and crafted targeted advertising strategies to maximize occupancy and revenue.

Supervised front desk operations and collaborated with cross-functional teams to maintain efficiency during high-demand periods. Delivered outstanding guest service, resolving concerns and enhancing overall guest experience, leading to high customer satisfaction ratings.

Managed service projects across HVAC/mechanical systems, retrofits, and building automation, assisting clients in evaluating financial and operational impacts. Served as a liaison between clients and project teams, ensuring alignment with project goals and customer expectations.

Managed a team of 10-15 employees, overseeing task assignments to ensure high product quality and timely delivery. Analyzed sales and food usage data to develop marketing strategies, adjust pricing, and manage weekly schedules and food orders.

Led and oversaw shifts and work areas, driving excellence in product quality and customer service to maximize operational efficiency and profitability. Consistently resolved customer complaints promptly and effectively, contributing to the store's excellent reputation.

Completed a 4-year program focused on stakeholder engagement, project lifecycles (Agile/Waterfall), cost/scope/schedule, and risk mitigation. Led a business process redesign project using PMBOK-aligned methodologies as a capstone.