Looking for a job

Amanda Ezeonyedika

@amandaezeonyedika

Message

I resolve customer issues across phone, email, and live chat while improving satisfaction and retention.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve customer issues across digital channels, maintain accurate case documentation, collaborate on escalations, and strengthen customer satisfaction and retention.

I've supported customers at Reliance International, Expertnairen, and IROKOTV across phone, email, live chat, and hybrid support environments.

I handle orders, refunds, billing, subscriptions, account changes, complaints, and escalations, keeping CRM records and case notes accurate so complex issues move quickly to resolution. My work combines empathetic communication, first-contact resolution, and clear coordination with internal teams.

I'm Zendesk certified and bring experience in customer retention, personalized service, and revenue-supporting subscription conversations.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Reliance International

Jan 2024 - Jan 2025 (1 year)

Managed high volume of customer enquiries across phone, email, and live chat, resolving issues and maintaining CRM records. Collaborated with internal teams to improve resolution times.

Zendesk CRM Customer Support Complaint Resolution Order Management Account Management Live Chat Email Support Phone Support Data Entry Documentation Cross Functional Collaboration De escalation Conflict Resolution

Customer Care Representative

Expertnaire

Jan 2021 - Jan 2023 (2 years)

Processed orders, refunds, and account requests while maintaining detailed CRM records. Collaborated with internal teams to resolve escalated cases and ensure customer satisfaction.

Zendesk CRM Customer Support Order Management Refunds Account Management Email Support Phone Support Data Entry Documentation Cross Functional Collaboration De escalation Conflict Resolution

Customer Care Representative / Telemarketer

IROKOTV

Jan 2019 - Jan 2020 (1 year)

Supported customers with subscription, billing, and account enquiries, building relationships and recommending subscription options to support revenue generation.

Customer Support Subscription Management Billing Support Account Management Telemarketing Sales Relationship Building