At Mayo Clinic, I review recorded patient and customer service interactions, track quality trends, and share performance gaps with department leaders to support staff coaching.
I managed the Mental Health First Aid initiative in Public Affairs, coordinating training for more than 2,500 healthcare professionals, staff, and community partners. I established KPI tracking models that showed increased participant confidence in identifying mental health crises and more internal EAP referrals.
In Mayo Clinic Public Affairs, I moderated social channels, including Mayo Clinic Connect, and created digital signage layouts using Adobe Creative Cloud. I also scripted, edited, and launched News Center articles and supported regional website updates.
Earlier at Mayo Clinic, I supported administrative and clinical operations in Public Affairs, Neurology, and other subspecialties, including patient scheduling, records management, and executive support. I’m certified in Lean Management and AI Fundamentals.
