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Amanda Bockaj

@amandabockaj

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Experienced healthcare manager committed to quality patient care.

Canada

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What I'm looking for

I am seeking a role that allows me to leverage my healthcare management skills while fostering a collaborative team environment and enhancing patient care.

I am a dedicated healthcare manager with extensive experience in clinic operations and patient care. Over the past few years, I have successfully spearheaded the setup of a new cardiology clinic, implementing an EMR system from scratch and optimizing daily operations to ensure smooth workflows for both patients and doctors. My commitment to delivering exceptional care has consistently resulted in high patient satisfaction.

In my previous roles, I have managed various aspects of clinic administration, including payroll, billing, and scheduling, while also coordinating marketing strategies to enhance clinic visibility. My ability to lead teams and manage multiple tasks in fast-paced environments has been instrumental in achieving operational efficiency and fostering a positive work culture. I am passionate about improving healthcare delivery and am always looking for innovative ways to enhance patient experiences.

Experience

Work history, roles, and key accomplishments

Manager Cardiology Clinic & Walk-In

Heart and Health Clinic

Oct 2022 - May 2024 (1 year 7 months)

Spearheaded the setup of a new cardiology clinic, including configuring and implementing the Accuro EMR system from scratch for all employees and physicians. Optimized daily clinic operations, ensuring smooth patient and doctor workflows, and managed OHIP billing for the clinic and three doctors.

Payroll Management Clinic Operations Website Design Marketing Campaigns OHIP Billing Inventory Management

Head Vascular Surgery Medical Administrator/ Out Patient Care Coordinator

One Vascular Imaging

Oct 2021 - Apr 2023 (1 year 6 months)

Organized and managed the Outpatient Clinic for a vascular surgeon, ensuring smooth clinic operations and patient care, including scheduling EVLT procedures. Coordinated daily vascular ultrasound appointments for 5 vascular technologists, managing 12-15 patients per technologist. Handled payroll via QuickBooks and conducted end-of-month reconciliation for providers and clinic financials.

EVLT Scheduling Vascular Ultrasound Scheduling Payroll Management Quickbooks OHIP Billing EMR Systems (Accuro Surgidex PS Suite Patient Care

Medical Scheduling Coordinator

Wentworth Halton X-Ray & Ultrasound

Feb 2021 - Sep 2021 (7 months)

Managed incoming patient calls, scheduling appointments for various diagnostic tests across multiple locations using the EMR scheduler. Processed and organized incoming requisitions, faxes, and handled miscellaneous requests from doctors' offices and clinics. Coordinated appointments for 13 clinics and managed a high volume of patient inquiries, handling over 100 calls per day.

Scheduling Document Management Fax

Front of House Manager

Boston Pizza

Sep 2018 - Jan 2021 (2 years 4 months)

Recruited, trained, and mentored a front-of-house team of 10+ staff members, fostering a culture of excellent customer service and teamwork. Managed all restaurant opening and closing procedures, including handling invoices, orders, deposits, and till balancing. Developed and implemented new promotional activities and marketing strategies to attract and retain customers.

Team Leadership Customer Service Staff Training Event Coordination Marketing Strategy Sales Analysis Inventory Management

Head Server/Bartender

Boston Pizza

Sep 2018 - Dec 2019 (1 year 3 months)

Built and maintained rapport with new and return customers, ensuring a welcoming environment and memorable dining experience. Ordered and maintained inventory to ensure efficient volume and handled all closing procedures, bottle counts, and liquor percentages. Advertised, marketed, and recommended menu options to guests to increase guest satisfaction.

Inventory Management Sales Customer Service Marketing

Education

Degrees, certifications, and relevant coursework

Mohawk College

Diploma, Healthcare Administration

Completed a comprehensive program focused on healthcare administration, gaining expertise in managing healthcare operations and systems. Studied various aspects of healthcare management, including administrative procedures and patient care coordination.