Tessa Brown
@tessabrown
Results-driven General Manager in virtual healthcare operations.
What I'm looking for
I am a results-driven and detail-oriented General Manager with extensive experience in leading high-performing teams within the virtual healthcare sector. My career has been dedicated to enhancing operational efficiency and providing exceptional service to healthcare providers. I thrive in fast-paced environments, where I can leverage my skills in operations management and team leadership to drive success.
At Dr.Bill / RBC Medical Billing Inc., I manage the day-to-day operations of the BC Medical Billing Team, focusing on optimizing processes and enhancing team productivity. My role involves onboarding new team members, conducting performance reviews, and collaborating closely with physicians and healthcare providers to ensure a seamless billing experience. I take pride in building strong relationships with stakeholders and continuously seeking ways to improve our services.
With a strong background in medical billing and operations management, I am passionate about using my skills to contribute to the healthcare industry. I am committed to fostering a collaborative work environment and driving initiatives that lead to improved outcomes for both our team and the physicians we serve.
Experience
Work history, roles, and key accomplishments
General Manager
Dr.Bill / RBC Medical Billing Inc.
Mar 2018 - Present (7 years 5 months)
Managed day-to-day operations of the BC Medical Billing Team, including scheduling agents, onboarding new team members, and training new hires. Analyzed team performance using KPIs, conducted annual performance reviews, and coached agents to identify training needs.
Medical Billing Agent
Medcom Fraser Valley (now Valley Vista Medical Billing)
Nov 2016 - Present (8 years 9 months)
Responsible for accurate medical billing for over 50 physicians. Communicated claim issues to physicians and provided submission and remittance reports.
Operations Manager
Executive Air Ambulance
Oct 2015 - Present (9 years 10 months)
Coordinated worldwide trips for RN and Physician teams. Managed the stocking of medications and kits to prepare teams for travel.
Medical Office Assistant + Clerk Roles
Fraser Health
Jun 2005 - Present (20 years 2 months)
Scheduled appointments in a Geriatric Clinic, performed basic triaging of referrals, and maintained client databases. Operated a multiline switchboard system, directing over 400 calls daily at Mental Health.
Education
Degrees, certifications, and relevant coursework
University of the Fraser Valley
Certificate, Medical Office Assistant
Completed a Medical Office Assistant certificate program at the University of the Fraser Valley, gaining essential skills for administrative roles in healthcare settings.
University of the Fraser Valley
Applied Business Technology, Applied Business Technology
Studied Applied Business Technology at the University of the Fraser Valley, focusing on practical business skills relevant to various industries.
Availability
Location
Authorized to work in
Job categories
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