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Tessa BrownTB
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Tessa Brown

@tessabrown

Results-driven General Manager in virtual healthcare operations.

Canada
Message

What I'm looking for

I am seeking a role that allows me to lead teams and improve healthcare operations while fostering a collaborative environment.

I am a results-driven and detail-oriented General Manager with extensive experience in leading high-performing teams within the virtual healthcare sector. My career has been dedicated to enhancing operational efficiency and providing exceptional service to healthcare providers. I thrive in fast-paced environments, where I can leverage my skills in operations management and team leadership to drive success.

At Dr.Bill / RBC Medical Billing Inc., I manage the day-to-day operations of the BC Medical Billing Team, focusing on optimizing processes and enhancing team productivity. My role involves onboarding new team members, conducting performance reviews, and collaborating closely with physicians and healthcare providers to ensure a seamless billing experience. I take pride in building strong relationships with stakeholders and continuously seeking ways to improve our services.

With a strong background in medical billing and operations management, I am passionate about using my skills to contribute to the healthcare industry. I am committed to fostering a collaborative work environment and driving initiatives that lead to improved outcomes for both our team and the physicians we serve.

Experience

Work history, roles, and key accomplishments

MB

Medical Billing Agent

Medcom Fraser Valley (now Valley Vista Medical Billing)

Nov 2016 - Present (8 years 9 months)

Responsible for accurate medical billing for over 50 physicians. Communicated claim issues to physicians and provided submission and remittance reports.

FH

Medical Office Assistant + Clerk Roles

Fraser Health

Jun 2005 - Present (20 years 2 months)

Scheduled appointments in a Geriatric Clinic, performed basic triaging of referrals, and maintained client databases. Operated a multiline switchboard system, directing over 400 calls daily at Mental Health.

Education

Degrees, certifications, and relevant coursework

University of the Fraser Valley logoUV

University of the Fraser Valley

Certificate, Medical Office Assistant

Completed a Medical Office Assistant certificate program at the University of the Fraser Valley, gaining essential skills for administrative roles in healthcare settings.

University of the Fraser Valley logoUV

University of the Fraser Valley

Applied Business Technology, Applied Business Technology

Studied Applied Business Technology at the University of the Fraser Valley, focusing on practical business skills relevant to various industries.

Tech stack

Software and tools used professionally

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Tessa Brown - General Manager - Dr.Bill / RBC Medical Billing Inc. | Himalayas