Open to opportunities

Amaka Precious

@amakaprecious

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Registered Nurse and customer service specialist skilled in CRM-driven patient care.

Nigeria

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What I'm looking for

I seek a role combining clinical knowledge and CRM-driven patient support, focused on empathetic care, process improvement, and growth in healthcare operations.

I am a Registered Nurse with over two years of experience delivering patient-centered communication and administrative support in fast-paced healthcare and digital environments.

I specialize in patient scheduling, inquiry resolution, and accurate record management, having reduced administrative errors by 30% and ensured 99% compliance in billing verification.

I am proficient with CRM and scheduling platforms including Intercom, Zendesk, HubSpot, Freshdesk, and EHR/scheduling systems, and I consistently achieve high first-contact resolution and efficient ticket turnaround.

I bring empathetic, professional communication and strong organizational discipline to cross-functional teams, and I pursue continuous learning through cohort programs and digital IT training to improve patient workflows and service quality.

Experience

Work history, roles, and key accomplishments

Current

Patient Scheduling Nurse

Current

Delta State Contributory Health Commission

Apr 2024 - Present (1 year 9 months)

Serves as primary contact for patients and providers handling high-volume inbound/outbound inquiries, coordinated scheduling and processed 300+ claims monthly while reducing claim processing errors by 30% and maintaining 99% billing compliance.

Patient Scheduling Claims Processing Billing Verification Intercom HubSpot Freshdesk

Customer Service & Support Intern

Digital Witch Community

Apr 2025 - Jun 2025 (2 months)

Completed a 7-week cohort managing simulated patient scheduling and inquiries using Tebra, Zendesk and HubSpot, achieving 95% resolution and improving response efficiency by 20% in role-play scenarios.