Open to opportunities

Obi Francisca

@obifrancisca

Registered Nurse delivering safe, high-quality telehealth and patient support with strong triage, documentation, and care coordination.

Nigeria

Message

What I'm looking for

I’m looking for a remote or hybrid role where I can combine RN clinical judgment with telehealth triage, patient education, and EHR/CRM documentation—supporting providers and improving patient satisfaction through accurate follow-up and care coordination.

I’m a dedicated Registered Nurse with 3+ years of combined medical-surgical, telehealth, and healthcare customer support experience. I provide safe, high-quality virtual care and administrative support, using telephonic assessment, symptom triage, and remote patient monitoring to ensure continuity of care.

In remote and high-volume environments, I manage inbound and outbound communications, triage urgent cases, coordinate appointments and referrals, and deliver clear patient education. I maintain accurate documentation in EHR/EMR and CRM systems (including eClinicalWorks and Zoho Desk/Zoho Voice), meet call center KPIs, and support proactive chronic care management to improve outcomes.

Experience

Work history, roles, and key accomplishments

Current

Medical Surgical Nurse

Current

Critical International Rescue - VGC, Lagos

Dec 2025 - Present (7 months)

Provided comprehensive medical-surgical nursing care in outpatient and emergency settings, including patient assessments, vital monitoring, medication administration, and escalation of concerns to clinicians. Maintained accurate clinical documentation, supported urgent/resuscitation efforts, and ensured infection-controlled, safe environments while educating patients and families.

patient assessment Vital Signs Monitoring Clinical Documentation Patient Education Infection Control Clinical Escalation Care Coordination

Telehealth Nurse /Customer Service Representative

First Care Medical Clinic

Dec 2023 - Jan 2025 (1 year 1 month)

Managed high-volume inbound and outbound patient calls for telehealth and customer support, documenting interactions in eClinicalWorks and Sangoma CRM. Performed symptom triage, scheduled appointments, handled benefits and service inquiries, coordinated referrals and follow-up care, monitored remote health metrics, and supported chronic care management.

Telehealth Support Patient Triaging Appointment Scheduling Benefits Navigation Referral Management Patient Follow Up Care Sangoma CRM Health Education