Amaka Okpalaugo

Served as the right hand to a creative director, managing inboxes, schedules, and client follow-ups across multiple time zones. Designed and maintained efficient digital filing systems and workflows that reduced time spent on admin tasks by 30%.

Delivered exceptional customer support by managing inquiries, processing orders, and resolving complaints in real-time. Played a key role in increasing customer return rate by 25% through warm, personalised service.

Supported a luxury brand's marketing team by planning and scheduling social media content for international campaigns. Improved engagement on Instagram by 18% in 3 months through consistent visuals and strategic hashtag research.

Curated weekly content plans using Canva and Later, aligning with brand aesthetics and campaign goals. Conducted competitor research and engagement audits to improve content strategy.

Delivered ongoing admin support including file management, CRM updates, and task coordination for multiple design clients. Created branded templates and helped organise client deliverables, improving project turnaround time by 20%.

Handled bookings, guest requests, and issue resolution in a fast-paced hospitality setting. Recognized as Employee of the Month four times for outstanding service and professionalism.

Studied Public Administration at Anambra State University. Gained foundational knowledge in public policy, governance, and administrative processes.