Open to opportunities

Blessing Komolafe

@blessingkomolafe

Message

Dedicated virtual assistant with expertise in content creation and customer support.

Nigeria

Message

What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth in a supportive environment.

I am a passionate Virtual Assistant and Content Creator with a strong background in customer support and administrative tasks. My experience includes managing daily operations for clients, enhancing brand visibility through strategic social media content, and conducting market research to inform decision-making. I thrive in dynamic environments where I can utilize my organizational skills and attention to detail to deliver exceptional results.

Throughout my career, I have successfully reduced complaint resolution times and increased customer engagement through effective communication and problem-solving strategies. My work with various clients has allowed me to develop a keen understanding of their needs, leading to improved sales efficiency and business growth. I am committed to continuous learning and professional development, currently pursuing a Bachelor's Degree in Guidance and Counseling while obtaining certifications in virtual assistance.

Experience

Work history, roles, and key accomplishments

Current

Content Creator & Graphic Designer

Current

Bloom Collection

Jul 2023 - Present (1 year 11 months)

Designed promotional materials and social media content, increasing engagement by 75%. Developed customer-focused marketing strategies and managed content calendars for Instagram and LinkedIn.

Graphic Design Content Creation Social Media Management Marketing Strategies Time Management

Current

Freelance Virtual Assistant

Current

Millionaire Squad

Feb 2022 - Present (3 years 4 months)

Managed daily administrative tasks, email correspondence, and calendar scheduling for clients. Created and scheduled social media content, conducted market research, and assisted in lead generation and CRM data management.

Email Marketing Management Social Media Management Market Research CRM Management Microsoft Office Google Workspace Time Management Problem Solving

Research Assistant

University of Lagos

Sep 2023 - Sep 2023 (0 months)

Conducted in-depth research on kids with special needs for an academic project. Analyzed data and compiled comprehensive reports for academic publication.

Research Data Analysis Time Management

Customer Representative

Cravings and More

Sep 2023 - Sep 2023 (0 months)

Provided exceptional customer support, reducing complaint resolution time by 30%. Processed POS transactions and assisted in promotional campaigns, leading to a 15% increase in customer engagement.

Customer Support Campaigns Time Management

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor's Degree, Guidance and Counseling

2023 - 2027

Pursuing a Bachelor's Degree in Guidance and Counseling, focusing on providing support and guidance to individuals in educational and personal contexts.