Amaka Ogbonna

I’m an undergraduate law student with hands-on experience in customer service in the telecommunications industry. I enjoy turning customer questions into clear answers and building trust through respectful, calm communication.

As a Customer Service Representative at MTN Nigeria, I responded to enquiries and complaints professionally. I supported customers with SIM registration, SIM swaps, activations, and related services, maintained customer records, processed service requests, and resolved issues promptly while supporting operational targets.

I bring strong Customer Relationship Management and Complaint Resolution skills, backed by Active Listening, Telephone Etiquette, and effective Communication in fast-paced environments. I’m also comfortable working with Microsoft Office, and I apply Teamwork, Problem Solving, Time Management, and Adaptability to keep service moving smoothly.

I’m professional, honest, dependable, organized, friendly, and a quick learner, so customers feel heard and teams can rely on me. I’m seeking a Customer Relations role where I can continue delivering excellent service, strengthen customer experiences, and contribute reliably from day one.