Open to opportunities

Amaka Beverly

@amakabeverly

Message

I streamline operations and deliver responsive customer support for busy teams.

Nigeria

Message

What I'm looking for

I'm looking for a role where I can provide organized virtual assistance or customer support, streamline daily workflows, manage client communication, and help a team deliver responsive, high-quality service.

I've supported customers at Mito Red Light, SCA, and Miimaa’s BeSpoke through inbound calls, ticketing, order support, and issue resolution across phone, email, WhatsApp, Instagram, and CRM tools.

As a Virtual Assistant for Career Crafters, I organized inboxes, calendars, documentation, and workflows using Google Workspace, Trello, and Notion, improving scheduling efficiency and response times by over 40%.

I also supported MiryGlam Events with schedules, vendor communication, client correspondence, budgeting, and event research. I bring organized, reliable support that helps clients stay focused and productive.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Mito Red Light

Jan 2025 - Present (1 year 8 months)

Handled inbound calls and follow-ups using Aircall, providing timely and professional customer support. Managed and resolved customer inquiries and complaints through Intercom ticketing, ensuring accurate and efficient responses.

Aircall Intercom Customer Service Ticketing Product Knowledge