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Hafiza Jibril

@hafizajibril

I streamline remote operations through administrative support, client communication, workflow automation, and creative social media execution.

Nigeria

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What I'm looking for

I'm looking for a remote role where I can support operations, manage executive and administrative tasks, improve client communication, and contribute creative social media or workflow automation support across distributed teams.

I support remote teams through administrative operations, customer communication, and creative social media work. My experience spans Calls Experts, Leadership and Innovation Academy, and Petroleum Technology Development Fund.

At LIA, I managed documents, built Google Sheets trackers, organized a high-volume inbox, and coordinated executive schedules. At PTDF, I maintained confidential employee records with 100% data accuracy and helped resolve administrative inquiries between staff and management.

As a freelance Virtual Assistant, I create 60-day content plans, audit social profiles, design Canva assets, automate email and Slack notifications with Zapier, configure ManyChat lead capture, and plan executive travel. I also bring customer support experience handling inbound and outbound calls, client qualification, and objection handling.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Calls Experts

Jul 2026 - Aug 2026 (1 month)

Handled inbound and outbound customer calls, including cold calling, applying a structured objection-handling framework to address client concerns. Completed training in client qualification procedures and product knowledge to support informed, compliant conversations.

Inbound Calls Outbound Calling Cold Calling Objection Handling Product Knowledge