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Amaglo User

@amaglouser

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Experienced IT Support Technician with a passion for problem-solving.

Ghana

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What I'm looking for

I am looking for a dynamic organization where I can leverage my IT skills to enhance efficiency and contribute to success.

I am an experienced IT Support Technician with a strong background in diagnosing and resolving technical issues, optimizing system performance, and delivering exceptional customer service. Currently, I work at Donfox Systems Ltd., where I provide timely technical support to end users, ensuring minimal downtime and enhancing overall IT infrastructure efficiency.

My previous internship as a QA-Software Tester at Esoko Ghana allowed me to develop my skills in software testing, where I contributed to a 20% increase in product quality through thorough testing and collaboration with cross-functional teams. I am passionate about leveraging my technical expertise to support organizations in achieving their goals and enhancing their operational success.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Donfox Systems Ltd.

Jun 2022 - Present (3 years)

Provided timely technical support to end users, resolving hardware and software issues while ensuring minimal downtime. Implemented and maintained network infrastructure, troubleshooting connectivity issues and configuring routers. Collaborated with teams to deploy new IT systems and conducted regular system maintenance.

Technical Support Customer Service Team Collaboration

QA-Software Tester (Internship)

Esoko Ghana

Aug 2021 - Mar 2022 (7 months)

Conducted testing of software applications to identify bugs, resulting in a 20% increase in product quality. Collaborated on test plans and implemented automated testing scripts, reducing manual testing time by 30%. Analyzed test results to provide insights for continuous improvement.

Software Testing Test Planning Automated Testing Quality Assurance Collaboration Continuous Improvement