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Bright Edem Agbalevor

@brightedemagbalevor

Technical support and QA professional with 5 years' experience ensuring reliable systems and excellent customer service.

Ghana
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What I'm looking for

I am seeking a mid-level IT role in technical support or QA where I can apply troubleshooting, testing and customer-service skills, collaborate with teams, and drive process improvements.

I am a technical support and quality assurance professional with five years of hands-on experience diagnosing, troubleshooting and resolving hardware, software and network issues. I have installed, configured and maintained systems, tested software updates, performed root cause analysis, and led audits to improve processes and compliance.

I combine strong customer-service skills with practical QA and support tools experience — including Jira, Slack and Zendesk — and have supervised inspectors and technicians to deliver high-quality outcomes. I am focused on continuous improvement, collaboration, and producing reliable, user-focused solutions.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Cape Coast logoUC

University of Cape Coast

Bachelor of Science, Information Technology

2016 - 2020

Completed a Bachelor of Science in Information Technology from 2016 to 2020.

KS

Kumasi High School

High School Diploma, Secondary Education

2013 - 2016

Attended secondary education at Kumasi High School from 2013 to 2016.

OJ

Ofoase JHS

Junior High School Certificate, Junior High Education

2010 - 2013

Completed junior high school education at Ofoase JHS from 2010 to 2013.

Tech stack

Software and tools used professionally

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Bright Edem Agbalevor - Quality Assurance Tester - Talamus Health Ghana | Himalayas