Bright Edem Agbalevor
@brightedemagbalevor
Technical support and QA professional with 5 years' experience ensuring reliable systems and excellent customer service.
GhanaWhat I'm looking for
I am a technical support and quality assurance professional with five years of hands-on experience diagnosing, troubleshooting and resolving hardware, software and network issues. I have installed, configured and maintained systems, tested software updates, performed root cause analysis, and led audits to improve processes and compliance.
I combine strong customer-service skills with practical QA and support tools experience — including Jira, Slack and Zendesk — and have supervised inspectors and technicians to deliver high-quality outcomes. I am focused on continuous improvement, collaboration, and producing reliable, user-focused solutions.
Experience
Work history, roles, and key accomplishments
Quality Assurance Tester
Talamus Health Ghana
May 2022 - Mar 2025 (2 years 10 months)
Tested software updates and hardware prior to deployment, conducted process and system audits, and performed root cause analysis to reduce defects and enforce compliance with standards.
Technical Support Officer
Talamus Health Ghana
Dec 2021 - Mar 2025 (3 years 3 months)
Researched and resolved technical issues, installed and maintained computer systems and network connections, and responded to user inquiries to improve system uptime and user satisfaction.
Technical Support Officer
National Sports Authority
Sep 2020 - Sep 2021 (1 year)
Diagnosed and troubleshot hardware, software and network issues, installed and configured operating systems and applications, and monitored system performance to prevent downtime.
Networking Intern
Teledata ICT
Jul 2017 - Sep 2017 (2 months)
Assisted with network configuration and security software support, set up hardware and software for optimal network performance, and resolved peripheral device issues to maintain service quality.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Cape Coast
Bachelor of Science, Information Technology
2016 - 2020
Completed a Bachelor of Science in Information Technology from 2016 to 2020.
Kumasi High School
High School Diploma, Secondary Education
2013 - 2016
Attended secondary education at Kumasi High School from 2013 to 2016.
Ofoase JHS
Junior High School Certificate, Junior High Education
2010 - 2013
Completed junior high school education at Ofoase JHS from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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