Looking for a job

Alyssa Buckner

@alyssabuckner

Phone Support Agent at ACC Premiere troubleshooting Personify Health app and device issues for members across 100+ organizations.

United States

Message

At ACC Premiere, I use Confluence to answer members’ questions about the Personify Health app and wellness incentive programs for 100+ companies and organizations.

I troubleshoot app, browser, device, and platform issues, and provide clear guidance to members.

At Walmart, I handled inbound store calls and assisted shoppers with their questions. At Dunkin’, I supported daily operations, helped supervise team members, and resolved customer concerns during busy shifts.

I’m studying for a B.S. in Information Technology at Western Governors University. My certifications include AWS Cloud Practitioner and CompTIA A+ Core 1.

Experience

Work history, roles, and key accomplishments

Current

Phone Support Agent

Current

ACC Premiere

Dec 2024 - Present (1 year 10 months)

Use Confluence to answer member questions about the Personify Health app and wellness incentive programs for 100+ companies and organizations. Troubleshoot app, browser, device, and platform issues; provide clear, friendly, thorough guidance.

Confluence Troubleshooting Customer Support Communication Skills Zendesk App Device Troubleshooting Customer issue resolution Clear communication

Apparel Associate

Walmart

Mar 2023 - Aug 2023 (5 months)

Handled inbound store calls and assisted shoppers with questions in a busy retail environment.

Customer Service Communication Skills Phone Support Retail Operations

Shift Lead / Crew Member

Dunkin'

Jun 2020 - May 2022 (1 year 11 months)

Supported daily operations, helped supervise team members, handled transactions and cash counts, and completed required temperature logs. Resolved customer concerns calmly and efficiently during high-volume shifts.

Supervision Cash Handling Customer Service Operations Team Supervision