Open to opportunities

Alyshia Benjamin

@alyshiabenjamin

Message

Experienced field representative and customer service professional focused on operations.

United States

Message

What I'm looking for

I seek a customer-focused role where I can manage retail partnerships, deliver exceptional service, support operations, and grow into broader administrative or field management responsibilities.

I am an experienced field representative and customer service professional with a strong background in retail partner management, administrative support, and client-facing roles.

In my current role I manage 52 retail locations across Virginia, providing on-site program support, promotional maintenance, and customer education on Energy Star products while working independently.

Previously I provided technical customer support, order processing, and permit coordination for a hearth and home retailer, and before that I held administrative roles handling correspondence, filing, invoicing, and office operations.

I am organized, customer-focused, and skilled in multi-line telephony, Microsoft Office, QuickBooks, SharePoint, and logistics, and I hold a Certified Guest Service Professional credential.

Experience

Work history, roles, and key accomplishments

Current

Field Representative

Current

CLEAResult

Jun 2022 - Present (3 years 8 months)

Manage relationships with 52 retail partner locations across Virginia, conducting monthly in-store visits to support program promotions, maintain promotional materials, and deliver customer education on Energy Star products.

Customer Education Event Coordination Customer Service Territory Management Energy Efficiency

Customer Service Representative

Fireside Hearth & Home

Nov 2020 - May 2022 (1 year 6 months)

Handled inbound calls and emails from customers, dealers, and distributors to resolve product, pricing, and warranty issues; processed orders and coordinated shipments while logging interactions in the telephony system.

Customer Support Order Processing Warranty Management Telephone System Product Knowledge

Administrative Assistant

Apex Companies, LLC

Oct 2019 - Oct 2020 (1 year)

Provided office administration including phone handling, report preparation, filing systems, invoice monitoring, supplies and equipment maintenance, and confidential document management to support operations.

Office Administration Invoicing Report Preparation Equipment Maintenance Records Management

Administrative Assistant

Lynnette's Cakes & Catering

Dec 2016 - Jul 2019 (2 years 7 months)

Managed telephone communications, contact lists, expense reconciliation, report generation, filing systems, and confidential correspondence to support catering operations and office staff.

Administrative Support Data Entry Calendar Management

Shift Supervisor

Starbucks

Oct 2012 - Jun 2014 (1 year 8 months)

Supervised store operations including cash handling, resolving customer issues, achieving sales goals, and coaching staff on product knowledge and suggestive selling to increase store revenue.

Cash Handling Customer Service Sales Goals Point of Sale Conflict Resolution