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Alycia De Oliveira

@alyciadeoliveira

Operations Manager at KClean & More, improving team scheduling and service delivery for residential and commercial clients.

United States

Message

What I'm looking for

I'm seeking opportunities with organizations that value innovation, operational excellence, and continuous improvement.

At KClean & More, I manage scheduling and job assignments for multiple teams, and serve as the primary liaison for property managers, homeowners, and commercial clients.

I handle inquiries, quotes, walk-throughs, and service adjustments. I also oversee budgeting, job costing, and payroll coordination to support business growth and operational efficiency.

At Universal Orlando Resorts, I designed and implemented communication tools, including a Daily Newsletter and PowerApps, to improve accuracy and reduce manual workload. I also coordinated communication across departments and planned in-office events for Team Members.

As Team Captain, Deepwater Lifeguard at Universal Orlando Resorts, I trained and coached lifeguards and managed staffing rotations and workflow for aquatic operations. I hold a Master of Science in Management – Integrated Business from the University of Central Florida and a Six Sigma Yellow Belt Certification.

Experience

Work history, roles, and key accomplishments

Current

Coffee Team Member

Current

Coffee for the Soul

Sep 2026 - Present (1 month)

Deliver excellent service, prepare espresso-based beverages, manage POS transactions, monitor inventory, and uphold sanitation standards.

Customer Service POS Cash Handling Inventory Management Food Safety

Current

Operations Manager

Current

KClean & More

Jul 2026 - Present (3 months)

Manage scheduling, client relations, budgeting, and payroll coordination for cleaning services. Serve as liaison for property managers and commercial clients.

Scheduling Client Relations Budgeting Payroll Business Networking

Senior Communications Coordinator

Universal Orlando Resorts

Jul 2024 - Jul 2026 (2 years)

Directed cross-department communication, planned events for 90+ team members, and designed new communication tools including a daily newsletter and PowerApps.

Communication Skills Event Planning PowerApps SharePoint Project Management Staffing

Team Captain, Deepwater Lifeguard

Universal Orlando Resorts

Feb 2022 - Jul 2024 (2 years 5 months)

Trained and coached lifeguards, managed labor budgets and staffing rotations, and maintained safety certifications through American Red Cross training.

Training Coaching Safety CPR AED Certified First aid Labor Management

Retail Associate

Victoria's Secret

May 2021 - Jul 2021 (2 months)

Provided retail sales support and customer service.

Busser & Salad Prep Attendant

Rosebuds Fish & Steakhouse

May 2021 - Jul 2021 (2 months)

Supported restaurant operations as a busser and salad prep attendant.

Gelato and Coffee Attendant

Gelato Go

Mar 2020 - Jul 2020 (4 months)

Prepared and served gelato and coffee, handled customer transactions.

Ice Skating Attendant

Ice Rink Events

Nov 2018 - Jan 2020 (1 year 2 months)

Assisted with ice rink operations and customer service during seasonal events.

Coffee Attendant

Madison Avenue Cafe

Mar 2017 - Jul 2017 (4 months)

Prepared and served coffee, handled customer orders.

Education

Degrees, certifications, and relevant coursework

University of Central Florida

Master of Science in Management, Integrated Business

2025 -

Activities and societies: Co-facilitated 40+ business presentations, including a strategic B2B pitch selling a streaming platform to a major hotel and resort chain. Co-managed 8 team projects using time-phased budgets, work breakdown structures (WBS), Gantt charts, and project network diagrams.

Pursuing a Master of Science in Management with an Integrated Business focus. Co-facilitated 40+ business presentations and co-managed 8 team projects using project management tools.