Alvin Bonaparte

Assist residential and commercial customers via telephone, email, chat, and web scheduling to schedule appointments for plumbing issues, camera for various plumbing lines, and smoke tests. Dispatch plumbing technicians to locations in Charleston, Berkeley, Dorchester, and Colleton counties and contact customers with past due bills for payment collection.

Assisted publishers with setting up self-publishing accounts and provided information on royalty payments, formatting cover and interior files for paperback and eBooks. Resolved escalated customer contacts and received recognitions for exceeding contact and positive response goals between 2019-2021.

Increased student enrollment to meet enrollment quota standards enforced by corporate headquarters. Scheduled interviews for prospective students through inbound or outbound calls, e-mails or letters and attended career fairs and educational fairs to market career education programs.

Implemented lesson plans according to the guidelines and curriculum of Beta Tech, an accelerated learning training school. Created and administered tests, assigned class work and homework, and implemented instructions for hands-on assignments for necessary courses.

Substituted for absent teachers throughout the Charleston County School District. Administered tests, conducted assignment instructions through lesson plans implemented by the absent instructors, and adhered to all rules and regulations appointed by the district.

Inbound call retention representative for Time Warner Cable customers in Kansas City, Kansas and Kansas City, Missouri, for customers that wanted to cancel services. Also set up accounts for pre-qualified customers for Cingular Wireless GSM network service.

Trained students on radio broadcasting and performing promotional duties in various locations. Maintained music logs and reported attendance records to the radio station advisor.

Assisted customers with video selections, gaming equipment and purchases. Required to meet sales quota on Blockbuster Rewards Program and performed duties on cash register when customers were ready to make rentals or purchases.

Learned how to produce radio shows, commercials and to perform successful promotions. Learned various methods of broadcasting and audio editing techniques with Cool Pro Edit program and 360 editing board.

Grade: 3.1

Activities and societies: Member of Kappa Alpha Psi Fraternity, Incorporated.

Master of Public Administration with studies in policy implementation, human resources, ethics, and organizational management.

Grade: 3.0

Activities and societies: Member of Newberry College Singers and Gospel Choir; former audio technician and public announcer for Newberry College basketball home games.

Bachelor of Arts in Communications with Dean's List honors in Fall 2003 and Spring 2004.